Verint Systems Inc is a global leader in providing innovative solutions for customer engagement, security intelligence, and data analytics. The company specializes in helping organizations enhance customer experiences through advanced technology, including workforce optimization and real-time interaction analytics. Additionally, Verint offers security solutions that focus on video surveillance, situational awareness, and cybersecurity to protect people and assets. By leveraging artificial intelligence and machine learning, Verint enables businesses to gain deep insights and drive operational efficiencies across various sectors, including government, financial services, retail, and telecommunications.
Verint® (Nasdaq: VRNT), The CX Automation Company™, today announced results for the three and nine months ended October 31, 2024 (FYE 2025). Revenue for the three months ended October 31, 2024 was $224 million, representing 3% year-over-year growth on a reported basis and 5% year-over-year growth on a non-GAAP basis as adjusted for the divestiture of our quality managed services business on January 31, 2024. Revenue for the nine months ended October 31, 2024 was $656 million, representing 2% year-over-year growth on a reported basis and 5% year-over-year growth on a non-GAAP basis as adjusted for the divestiture. For the three months ended October 31, 2024, diluted EPS was $0.39 on a GAAP basis and $0.54 on a non-GAAP basis. For the nine months ended October 31, 2024, diluted EPS was $0.58 on a GAAP basis and $1.62 on a non-GAAP basis.
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys.
Verint® (NASDAQ: VRNT), The CX Automation Company™, celebrated customers across Europe, the Middle East and Africa (EMEA) at the Verint EMEA Inspire Awards. This event was held at Somerset House in London on November 21.
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major U.S. travel services company deployed Verint AI-powered Intelligent Voice Assistant (IVA) to replace their legacy telephony IVR (Interactive Voice Response) solution and achieved strong AI business outcomes. The company increased containment in self-service from 10% to 50% of their telephony traffic within the first month, driving $10 million in annual savings.
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a top telecommunications company reported annual savings of more than $10.5 million by using the Verint Intelligent Virtual Assistant (IVA) to power their contact center telephony self-service.
RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, and Verint® (NASDAQ: VRNT), a leader in CX automation, today announced a strategic partnership to provide RingCX™ customers access to best-in-class workforce engagement management (WEM) and CX automation. Through this partnership, RingCX customers will have more choice and be able to leverage Verint’s leading WEM and CX automation solutions, which complement RingCentral’s native AI capabilities, to enhance employee productivity and improve customer experiences, ultimately driving competitive advantage and operational efficiency.
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a leading bank awarded Verint an $11 million contract for its AI-powered Agent Copilot Bot to assist 6,500 agents in their contact center.*
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was named a market leader by ISG Research in the ‘Contact Center Advanced’ Buyers Guide.
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it is Certified™ as a Great Place To Work® for the second consecutive year. Globally, 85 percent of Verint employees said that Verint is a great place to work, scoring higher than last year and 28 percentage points higher than a typical U.S.-based company.
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer (VoC) Analytics, 2024 Report.
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a global telecommunications company is elevating customer experience (CX) with the Verint Open Platform.
