The RealReal, Inc. - Common Stock (REAL)
Frequently Asked Questions About The RealReal, Inc. - Common Stock (REAL)
Can I find brand new items on The RealReal?
While The RealReal specializes in pre-owned luxury items, customers may occasionally find brand new merchandise that sellers, including individuals or brands, have listed. However, the majority of the offerings are pre-owned, focusing on sustainability and luxury resale.
How can I contact The RealReal for inquiries?
Customers can contact The RealReal through their official website, where they can find information for customer support, including phone numbers, email contact forms, and live chat options. The company also has social media channels that can be used to reach out for assistance.
How does The RealReal contribute to sustainability?
The RealReal promotes sustainability by encouraging the resale of luxury items, which extends the lifecycle of products and reduces the need for new production. This not only helps minimize waste in the fashion industry but also supports eco-friendly consumer choices, as customers can purchase high-end items without contributing to traditional retail consumption.
How does The RealReal ensure the authenticity of items?
The RealReal employs a team of trained experts and authenticators who evaluate each item before it is listed for sale on the platform. These experts are skilled in identifying genuine luxury goods and use a variety of methods and tools to verify authenticity. The extensive process helps ensure trust and reliability for both buyers and sellers.
How does The RealReal handle returns?
The RealReal has a return policy that allows customers to return items within a specified period, typically 30 days, for a full refund. Items must be returned in their original condition, and customers can initiate the return process online for convenience.
How has The RealReal performed in the stock market?
The RealReal's stock performance has seen fluctuations since its IPO in 2019. The performance is influenced by factors such as market trends in e-commerce, consumer preferences for luxury resale, and the overall economic climate. Investors should conduct thorough research and follow market trends before making any investment decisions.
Is The RealReal only available online?
While The RealReal primarily operates an online platform, it does have physical locations, referred to as 'retail stores' or 'showrooms,' in select cities. These locations offer customers the opportunity to browse items in person and interact with authenticators, melding the online and offline shopping experiences.
Is The RealReal publicly traded?
Yes, The RealReal, Inc. is publicly traded on the Nasdaq under the ticker symbol 'REAL.' The company went public in June 2019, allowing investors to buy shares and participate in its growth in the luxury resale market.
What are the benefits of buying from The RealReal?
Buying from The RealReal offers several benefits, including guaranteed authenticity, a wide selection of luxury items at competitive prices, and a focus on sustainability. Additionally, customers can take advantage of secure payment options, easy returns, and the ability to shop from the comfort of their home.
What customer service options does The RealReal offer?
The RealReal provides various customer service options, including a dedicated support team available via email, phone, and chat. Additionally, the website includes a comprehensive FAQ section, as well as resources for buyers and sellers to help them navigate the platform effectively.
What does The RealReal, Inc. do?
The RealReal, Inc. is an online marketplace specializing in the consignment and sale of luxury goods. The company focuses primarily on authenticated pre-owned luxury items, including designer clothing, shoes, handbags, jewelry, watches, and home decor. By providing a platform that ensures authenticity, The RealReal enables consumers to buy and sell high-end items while promoting a more sustainable approach to fashion.
What fees does The RealReal charge for consignment?
The fees associated with consignment on The RealReal vary depending on factors like the item's category and selling price. Typically, The RealReal retains a percentage of the sale price, which serves as the commission for their services, while the remaining amount goes to the seller.
What is the process for selling items on The RealReal?
To sell items on The RealReal, sellers can either schedule an appointment at a showroom or request a shipping label online to send items directly to the company. Once received, items go through a rigorous authentication process, and once verified, they are listed for sale on the platform. Sellers earn a commission based on the sale price when items sell.
What is The RealReal's business model?
The RealReal operates on a consignment business model, where individuals can send in their luxury items to be authenticated and sold on the platform. The RealReal takes a commission from each sale, which varies based on the item and seller agreement. This model promotes both sustainable fashion practices and provides consumers with a streamlined way to buy and sell luxury goods.
What is The RealReal's mission?
The RealReal's mission is to inspire customers to live luxury sustainably by promoting the resale of authenticated luxury items. The company believes in providing a trustworthy marketplace where luxury meets sustainability, giving consumers access to high-quality goods while reducing the impact of fashion on the environment.
What types of products can be sold on The RealReal?
The RealReal specializes in high-end luxury products, including designer clothing, handbags, jewelry, watches, art, and home decor. The emphasis is on authenticated pre-owned items, allowing consumers to find desirable luxury goods at more accessible price points.
When was The RealReal founded?
The RealReal was founded in 2011 by Julie Wainwright. It started as a small consignment business that helped consumers sell their luxury items, and over the years, it has grown into a leading online luxury resale platform, offering a diverse range of high-end products and services.
Where is The RealReal headquartered?
The RealReal is headquartered in San Francisco, California. The company operates multiple offices and facilities across the U.S. to facilitate its logistics, authentication processes, and other corporate functions.
Who are The RealReal's main competitors?
The RealReal faces competition from several other luxury resale platforms, such as Poshmark, Vestiaire Collective, and ThredUp, as well as traditional retailers investing in resale initiatives. This competitive landscape underscores the increasing demand for authenticated luxury goods in the secondary market.
What is the current price of The RealReal, Inc. - Common Stock?
The current price of The RealReal, Inc. - Common Stock is 5.270
When was The RealReal, Inc. - Common Stock last traded?
The last trade of The RealReal, Inc. - Common Stock was at 4:00 pm EDT on April 3rd, 2025
What is the market capitalization of The RealReal, Inc. - Common Stock?
The market capitalization of The RealReal, Inc. - Common Stock is 482.56M
How many shares of The RealReal, Inc. - Common Stock are outstanding?
The RealReal, Inc. - Common Stock has 91.57M shares outstanding.