Freshworks Inc. - Class A Common Stock (FRSH)

Frequently Asked Questions About Freshworks Inc. - Class A Common Stock (FRSH)

Does Freshworks offer a free trial?

Yes, Freshworks offers free trials for many of its products, allowing potential customers to explore their features and capabilities before making a purchasing decision. This trial period helps businesses understand how Freshworks can meet their specific needs.

How does Freshworks differentiate itself from competitors?

Freshworks differentiates itself by providing a user-friendly interface, affordability, and an integrated suite of tools that cover multiple business functions. Their focus on customer experience and a strong emphasis on customer support contribute to their competitive edge in the market.

How does Freshworks ensure product security?

Freshworks prioritizes the security of its products by implementing industry-standard security practices, regular audits, and compliance with various regulations. They invest in securing customer data, offering encryption, authentication measures, and privacy controls to safeguard information.

How does Freshworks handle customer feedback?

Freshworks actively seeks and values customer feedback to improve its products and enhance user experience. They conduct surveys, maintain feedback channels, and engage with users to understand their needs and preferences, ensuring that the company's solutions evolve to meet changing market demands.

How has Freshworks been recognized in the industry?

Freshworks has received multiple awards and recognitions for its innovative products and exceptional customer service. They have been highlighted in industry reports and ranked as a leader in various categories by organizations such as Gartner and G2 Crowd, which underscores their credibility and impact in the SaaS market.

What does Freshworks Inc. do?

Freshworks Inc. provides cloud-based software solutions designed to improve customer engagement and business efficiency. Their products cover various areas, including customer support, sales, marketing, and IT service management, helping organizations streamline operations and enhance customer relationships.

What industries does Freshworks serve?

Freshworks serves a wide range of industries, including technology, retail, healthcare, education, hospitality, and finance. Their versatile software solutions cater to various business needs, making them adaptable to different sectors and organizational sizes.

What is Freshworks' approach to customer support?

Freshworks has a strong commitment to customer support, aiming to provide a seamless experience for users of its products. They offer a variety of support channels, including live chat, email, and knowledge bases, to assist customers in resolving issues and maximizing their use of Freshworks solutions.

What is Freshworks' growth strategy?

Freshworks' growth strategy focuses on expanding its product offerings, enhancing customer support, and increasing market penetration globally. The company invests in research and development to innovate new solutions and improve existing ones, aiming to attract more customers and increase user retention.

What is the company culture like at Freshworks?

Freshworks is known for its vibrant and inclusive company culture that emphasizes teamwork, innovation, and customer focus. The company fosters a collaborative environment where employees are encouraged to share ideas and contribute to the development of their products and services.

What is the mission of Freshworks?

Freshworks' mission is to make it easy for businesses to engage with their customers and manage their operations efficiently. They aim to democratize software for businesses of all sizes and empower them to deliver exceptional customer experiences through intuitive and user-friendly tools.

What is the pricing structure of Freshworks products?

Freshworks offers a tiered pricing structure for its products, which includes a variety of plans to suit different business needs and budgets. Pricing can range from free versions with basic features to premium plans that offer advanced functionalities and additional support options.

What is the stock symbol for Freshworks?

The stock symbol for Freshworks is 'FRSH', and it is traded on the Nasdaq Stock Market. This symbol represents the company's Class A common stock, allowing investors to buy and sell shares in the company.

What products does Freshworks offer?

Freshworks offers a suite of products that includes Freshdesk for customer support, Freshsales for sales automation, Freshmarketer for marketing automation, Freshservice for IT service management, and Freshchat for conversational messaging. These tools are designed to work seamlessly together to provide an integrated customer experience.

What type of clients does Freshworks typically serve?

Freshworks serves a diverse clientele, ranging from small businesses to large enterprises across various industries. Their products are designed to cater to organizations of all sizes, enabling them to manage customer relationships and internal processes effectively.

When did Freshworks go public?

Freshworks went public on September 22, 2021, through an initial public offering (IPO) on the Nasdaq Stock Market under the ticker symbol 'FRSH'. The IPO was a milestone for the company, marking its transition from a privately-held startup to a publicly traded entity.

When was Freshworks founded?

Freshworks was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai, India. Since its inception, the company has grown rapidly, expanding its offerings and customer base to become a prominent player in the SaaS industry.

Where can investors find financial information about Freshworks?

Investors can find financial information about Freshworks on its investor relations website, where the company publishes quarterly and annual earnings reports, presentations, and other updates. Additionally, data regarding stock performance, SEC filings, and financial disclosures are available on platforms such as Nasdaq.

Where is Freshworks headquartered?

Freshworks is headquartered in San Mateo, California, United States. The company also has several offices around the world, including locations in India and other countries, reflecting its global reach and diverse customer base.

Who are the key executives at Freshworks?

As of October 2023, key executives at Freshworks include Girish Mathrubootham, who is the co-founder and CEO, and other significant leaders overseeing various departments. Their combined expertise and vision are vital to driving the company's growth and innovation in the competitive SaaS market.

What is the current price of Freshworks Inc. - Class A Common Stock?

The current price of Freshworks Inc. - Class A Common Stock is 13.10

When was Freshworks Inc. - Class A Common Stock last traded?

The last trade of Freshworks Inc. - Class A Common Stock was at 4:00 pm EDT on April 3rd, 2025