Expedia (EXPE)

Frequently Asked Questions About Expedia (EXPE)

How does Expedia handle customer reviews?

Expedia allows users to leave reviews and ratings for hotels and other travel services they have purchased through the platform. These customer reviews help inform other travelers' decisions and provide valuable feedback to service providers. Expedia carefully monitors and moderates reviews to ensure authenticity and relevance.

How does Expedia invest in technology?

Expedia invests heavily in technology to enhance user experience, optimize search algorithms, and improve the booking process. The company employs data analytics, artificial intelligence, and machine learning to provide personalized recommendations and streamline operations. This technological focus helps Expedia stay competitive and cater to the evolving needs of travelers.

How does Expedia make money?

Expedia primarily generates revenue through commissions and fees earned from bookings made on its platform. When a customer books a flight, hotel, or other travel service, Expedia usually receives a percentage of the total price from the service provider. Additionally, Expedia offers advertising services and partnership programs that contribute to its overall revenue.

How does Expedia respond to customer complaints?

Expedia takes customer complaints seriously and strives to resolve issues in a timely and effective manner. The company has established protocols for addressing complaints and aims to provide timely responses through its customer service channels. If a problem arises, customers can reach out to Expedia directly for assistance, and the company will work to rectify the situation.

How does Expedia support customer service?

Expedia provides customer support through various channels, including phone, email, and live chat, allowing customers to receive assistance 24/7. The company also has an extensive online help center with FAQs, guides, and troubleshooting resources to help users navigate the booking process and resolve any issues that may arise before, during, or after their trips.

How has Expedia evolved over the years?

Since its founding, Expedia has evolved significantly, expanding its offerings from basic flight and hotel bookings to a comprehensive range of travel services, including vacation rentals, activities, and dynamic package solutions. The company has grown through a series of acquisitions, partnerships, and technological innovations, adapting to changing consumer preferences and the competitive landscape of the travel industry.

Is Expedia a publicly traded company?

Yes, Expedia Group, Inc. is a publicly traded company listed on the Nasdaq stock exchange under the ticker symbol EXPE. As a publicly traded entity, the company must adhere to regulations set forth by the Securities and Exchange Commission (SEC) and regularly disclose financial performance, board decisions, and other material information to its shareholders.

What are some challenges faced by Expedia?

Expedia faces several challenges, including intense competition from other online travel agencies and direct booking options provided by airlines and hotels. Additionally, fluctuations in travel demand due to economic conditions, political events, and recent challenges like the COVID-19 pandemic have posed significant hurdles for the company's growth and profitability.

What are the benefits of booking with Expedia?

Booking with Expedia offers various benefits, including competitive prices, a wide selection of travel options, user-friendly search tools, and exclusive deals. Additionally, customers can leverage the Expedia Rewards program to earn points on bookings, providing even more value for frequent travelers. The comprehensive platform allows users to manage all aspects of their travel arrangements in one place, enhancing convenience and efficiency.

What brands are owned by Expedia?

Expedia owns and operates several well-known travel brands, including Hotels.com, Vrbo, Trivago, Orbitz, Hotwire, and Classic Vacations, among others. Each brand targets different market segments, catering to various types of travelers, from budget-conscious individuals to luxury seekers.

What does Expedia do?

Expedia is an online travel agency that provides a platform for booking a variety of travel services, including flights, hotels, car rentals, vacation packages, and activities. With a comprehensive range of options and competitive pricing, Expedia aims to simplify the travel planning process for consumers by offering a one-stop shop for all their travel needs.

What is the Expedia Rewards program?

The Expedia Rewards program is a loyalty initiative that allows customers to earn points for travel bookings made through the Expedia platform. Members can redeem these points for discounts on future travel, special promotions, and exclusive perks, encouraging repeat usage of the website and fostering customer loyalty.

What is the market share of Expedia?

As one of the leading online travel agencies, Expedia holds a significant share of the global travel market. While exact market share figures fluctuate over time due to industry dynamics and competition, Expedia remains a prominent player in the online travel space, leveraging its diverse portfolio of brands to capture various market segments.

What role does Expedia play in sustainable tourism?

Expedia recognizes the importance of sustainable tourism and has initiated several programs aimed at promoting responsible travel practices. The company works with travel partners to offer eco-friendly accommodation options and encourages travelers to consider the environmental impact of their trips, advocating for sustainable tourism practices that benefit local communities and preserve natural resources.

What travel products does Expedia offer?

Expedia offers a wide range of travel products, including airline tickets, hotel accommodations, rental cars, vacation packages, cruises, and activities and experiences. Users can compare options from multiple suppliers to find the best deals and create customized itineraries that suit their travel preferences.

What trends are shaping the future of Expedia?

The future of Expedia is being shaped by several key trends, including the increasing importance of mobile booking, personalization through data analytics, and a growing focus on sustainability in travel. Additionally, advancements in technology, such as artificial intelligence and machine learning, are helping Expedia provide more customized experiences for travelers and streamline operations to remain competitive in the digital marketplace.

When was Expedia founded?

Expedia was founded in 1996 as a division of Microsoft. It later became a standalone company in 1999 when it was spun off from Microsoft and eventually went public in the same year. Over the years, Expedia has expanded its offerings and acquired several other travel brands, growing into one of the largest online travel agencies in the world.

Where is Expedia headquartered?

Expedia's headquarters is located in Seattle, Washington. The company has a significant presence in the Pacific Northwest and engages in various initiatives to promote the travel industry while also fostering a culture of innovation and technology development within the travel sector.

What is the current price of Expedia?

The current price of Expedia is 153.20

When was Expedia last traded?

The last trade of Expedia was at 2:39 pm EDT on April 3rd, 2025

What is the market capitalization of Expedia?

The market capitalization of Expedia is 20.96B

How many shares of Expedia are outstanding?

Expedia has 136.83M shares outstanding.