Instacart (Maplebear Inc) (CART)
Frequently Asked Questions About Instacart (Maplebear Inc) (CART)
Can I order alcohol through Instacart?
Yes, Instacart offers alcohol delivery services in select areas where local laws permit it. Customers can order a variety of alcoholic beverages, including beer, wine, and spirits, through the Instacart app or website. Customers must be of legal drinking age and may be required to show identification upon delivery.
Can I schedule deliveries in advance with Instacart?
Yes, Instacart allows customers to schedule deliveries in advance. When placing an order, users can choose a specific date and time for delivery, which is particularly useful for planning ahead or ensuring that groceries arrive at a convenient time. Customers can view available time slots before confirming their orders.
Can I use coupons or discounts on Instacart?
Yes, Instacart allows customers to use promo codes, coupons, and discounts on qualifying orders. Users can enter the promo code at checkout to apply the discount to their total. Additionally, Instacart often provides special offers or promotions that can be combined with store-specific discounts, making it easier for customers to save on their grocery purchases.
Does Instacart offer customer support?
Instacart provides customer support through various channels, including live chat, email, and a comprehensive help center on their website. Customers can access FAQs and troubleshooting guides to resolve common issues. For more complex inquiries, users can reach out to customer service representatives who are available to assist with order-related questions or concerns.
How do I become an Instacart shopper?
To become an Instacart shopper, individuals can apply through the Instacart website or mobile app. Applicants must meet certain requirements, such as being at least 18 years old, having a valid driver's license, and passing a background check. Once approved, shoppers can choose their set hours and begin accepting delivery or store pickup orders.
How does Instacart charge for its services?
Instacart typically charges customers a delivery fee based on the size of the order and the delivery time selected. There is also an option for customers to sign up for Instacart Express, which is a subscription service that provides benefits such as reduced delivery fees and exclusive offers for a monthly or annual fee. Additionally, customers may encounter service fees and tips for their personal shoppers.
How does Instacart contribute to sustainability?
Instacart is committed to sustainability and has implemented several initiatives to reduce its environmental impact. The company promotes eco-friendly practices by partnering with grocers that prioritize sustainable sourcing and by encouraging customers to choose reusable bags. Instacart is also exploring ways to optimize delivery routes and reduce emissions from its delivery fleet to further enhance its sustainability efforts.
How does Instacart ensure the quality of groceries?
Instacart strives to ensure the quality of groceries by employing trained personal shoppers who select the freshest produce and quality items for customers. Shoppers are instructed to follow specific guidelines for evaluating product freshness. Additionally, customers have the option to provide feedback and rate their deliveries, helping Instacart maintain a high standard of service.
How does Instacart handle substitutions?
When customers place their grocery orders on Instacart, they have the option to indicate if they are open to substitutions for out-of-stock items. Personal shoppers will aim to find comparable products based on customers' preferences. If a substitution is made, the shopper will notify the customer, ensuring transparency before finalizing the order.
How does Instacart protect consumer data?
Instacart takes consumer data security seriously and implements various measures to protect customer information. The company uses encryption and secure servers to safeguard personal and payment information during transactions. Instacart also adheres to privacy laws and regulations to ensure that customer data is handled in compliance with legal standards.
Is Instacart available in my area?
Instacart's availability varies by location. Customers can check if the service is available in their area by entering their zip code on the Instacart website or app. The service is currently offered in many cities across the United States and Canada, but some rural areas may not be serviced.
Is Instacart publicly traded?
Yes, Instacart is publicly traded under the ticker symbol CART on the Nasdaq stock exchange. The company went public through a direct listing in September 2021, enabling it to raise capital to expand its operations and enhance its platform while allowing existing shareholders to sell their shares on the open market.
Is there a minimum order requirement on Instacart?
Yes, Instacart typically has a minimum order requirement that varies by location and store. Customers are informed of the minimum threshold during the checkout process. If customers do not meet the minimum order amount, they may need to add more items to their cart or pay an additional delivery fee.
What are some competitive advantages of Instacart?
Instacart benefits from several competitive advantages, such as a strong network of retailer partnerships, a user-friendly app and website, and a large pool of personal shoppers that help to ensure quick and efficient deliveries. The company has also invested in technology and data analytics to enhance customer experience and optimize logistics, giving it an edge in the fast-growing online grocery delivery market.
What does Instacart (Maplebear Inc) do?
Instacart is an American grocery delivery and pick-up service that allows customers to order groceries and other goods from local stores through its website and mobile application. The company partners with various retailers, including supermarkets and specialty shops, to provide a wide selection of products. Customers can select items online, and personal shoppers pick and pack the orders before delivering them directly to the customer's door or preparing them for in-store pick-up.
What is Instacart Express?
Instacart Express is a subscription service offered by Instacart that provides customers with additional benefits. By subscribing to Instacart Express, members can enjoy waived delivery fees on orders over a certain amount, discounted service fees, and access to exclusive deals. The subscription can be paid monthly or annually, making it a favorable option for frequent users of the platform.
What is Instacart's return policy?
Instacart's return policy allows customers to report issues with their orders, such as missing items or quality concerns, through the app or website. Customers can request refunds for mistakes or unsatisfactory items, and any approved refunds typically appear in their accounts shortly after processing. However, some items may have specific return restrictions based on store policies.
What types of stores does Instacart partner with?
Instacart partners with a variety of retailers, including major grocery chains like Costco, Safeway, Kroger, Aldi, and more. It also collaborates with specialty stores and local markets to provide a broad range of products, catering to diverse customer needs and preferences.
When was Instacart founded?
Instacart was founded in 2012 by Apoorva Mehta, Max Mullen, and Brandon Leonardo. The company started in San Francisco and quickly gained popularity, providing an innovative solution to grocery shopping by leveraging technology and the gig economy to offer convenient delivery options to consumers.
What is the current price of Instacart (Maplebear Inc)?
The current price of Instacart (Maplebear Inc) is 38.25
When was Instacart (Maplebear Inc) last traded?
The last trade of Instacart (Maplebear Inc) was at 9:55 am EDT on April 4th, 2025
What is the market capitalization of Instacart (Maplebear Inc)?
The market capitalization of Instacart (Maplebear Inc) is 355.92M
How many shares of Instacart (Maplebear Inc) are outstanding?
Instacart (Maplebear Inc) has 9.31M shares outstanding.