Articles from Zendesk, Inc.

At its annual Relate conference, Zendesk today announced a new $100 million, two-year commitment to help startups move faster, automate, and build world-class customer experiences into their stack from day one. The Zendesk for Startups program is built for the next generation of founders, offering access to products at no cost, along with resources and partner benefits to help them build and scale faster. For the first time, Zendesk is also extending dedicated benefits to venture capital partners across their portfolios.

At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard deflection-based bots with specialized AI agents that operate across all channels and use cases, and are priced solely on the outcomes Zendesk verifiably resolves. The strategy addresses a common industry failure where organizations have layered disconnected tools onto legacy workflows, often prioritizing ticket deflection over actual problem-solving.

Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation.

Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible for all companies. The new offering combines decades of Zendesk’s unique data and insights with new AI technologies, including the company’s proprietary models, as well as large language models (LLMs).

Zendesk, Inc., today announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology that grows with them.

Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands to stay competitive and help ensure customers remain loyal. According to the report, 61% of customers are excited about experiences that are natural, convenient and fluid.

Zendesk, Inc. today announced the completion of its acquisition by an investor group led by Hellman & Friedman and Permira in an all-cash transaction that values the company at approximately $10.2 billion. The acquisition was previously announced on June 24, 2022 and approved by Zendesk stockholders at the Special Meeting of Stockholders held on September 19, 2022.

Zendesk, Inc. (NYSE: ZEN) today reported financial results for the third quarter ended September 30, 2022.

Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the third fiscal quarter ending September 30, 2022 following the close of the U.S. markets on Thursday, October 27, 2022.

The Zendesk Foundation today announced that 25 nonprofit organizations will receive a share of $US 500,000 in cash grants, as well as free Zendesk software, through the Foundation’s first global Tech for Good Impact Awards. Four nonprofits were awarded the highest grant amount of $US 50,000 each. The combination of cash grants and technology is designed to empower a range of social impact initiatives to scale operations in order to further help communities and people in need.

Zendesk, Inc. (NYSE:ZEN) (“Zendesk”) announced that its stockholders voted today to adopt the Agreement and Plan of Merger (the “merger agreement”) whereby Zendesk will be acquired by a consortium led by Hellman & Friedman and Permira (the “Consortium”) for $77.50 per share in cash.

Zendesk, Inc. (NYSE: ZEN) today announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions.

Zendesk, Inc. (NYSE: ZEN) (“Zendesk”) today issued the following statement reiterating its support for the proposed acquisition of Zendesk by a consortium led by Hellman & Friedman and Permira (the "Consortium”) and expressing its views in response to a letter from Light Street Capital Management (“Light Street”) to the Zendesk Board of Directors related to the Consortium transaction:

According to Zendesk’s CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet organizations know they aren’t quite meeting these rising expectations, with Champions - those considered the highest standard-bearers - saying that unresolved queries are up 157% year over year.

Zendesk, Inc. (NYSE: ZEN) (“Zendesk” or the “Company”) today commented on a report issued by Institutional Shareholder Services (“ISS”), a leading independent proxy advisory firm. In its report, ISS recommends that Zendesk stockholders vote FOR the proposed acquisition of the Company by the consortium led by Hellman & Friedman and Permira (the “Consortium”).

Zendesk, Inc. (NYSE: ZEN) (“Zendesk” or the “Company”) today released an investor presentation that provides significant additional information to stockholders in connection with the proposed transaction with the consortium led by Hellman & Friedman and Permira (the “Consortium”).

Zendesk, Inc. (NYSE: ZEN) (“Zendesk” or the “Company”) today announced that its Board of Directors has completed a thorough financial and strategic evaluation of the unsolicited, non-binding recapitalization proposal from Light Street Capital Management (“Light Street”), in consultation with its independent financial and legal advisors, and determined that it is neither a Superior Proposal nor reasonably likely to lead to a Superior Proposal under the Company’s merger agreement with the consortium led by Hellman & Friedman and Permira (the “Consortium”).

Zendesk, Inc. (NYSE: ZEN) today confirmed that it received an unsolicited non-binding recapitalization proposal from Light Street Capital Management, LLC. Light Street indicated it currently owns approximately 2% of Zendesk common stock. Based on the letter from Light Street, the non-binding proposal contemplates a recapitalization of Zendesk consisting of a $2 billion preferred equity investment to be arranged by Light Street, a $2 billion incremental debt facility and $1 billion of cash from Zendesk’s balance sheet. The proceeds of the recapitalization, together with cash on Zendesk’s balance sheet, would be used to finance a $5 billion tender offer for approximately 50% of Zendesk’s outstanding common shares at $82.50 per share. Pursuant to the non-binding proposal, in return for the $2 billion investment, holders of the preferred equity would control approximately 66% of the voting power of Zendesk following the transaction and would receive the right to appoint 50% of the Company’s Board of Directors. The non-binding proposal is subject to due diligence and negotiation and execution of definitive agreements, and does not identify sources or commitments for the preferred equity or debt financing.

Zendesk, Inc. (NYSE: ZEN) today reported financial results for the second quarter ended June 30, 2022.

Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the second fiscal quarter ending June 30, 2022 following the close of the U.S. markets on Thursday, July 28, 2022.

Zendesk, Inc. (NYSE: ZEN) today announced it has entered into a definitive agreement to be acquired by an investor group led by leading global investment firms Permira and Hellman & Friedman LLC (“H&F”) in an all-cash transaction that values Zendesk at approximately $10.2 billion. Under the terms of this agreement, Zendesk shareholders will receive $77.50 per share. The offer represents a premium of approximately 34% over Zendesk’s closing stock price on June 23, 2022, the last full trading day prior to this announcement.

Zendesk, Inc. (NYSE: ZEN) today announced that its Board of Directors has conducted and completed a comprehensive review of strategic alternatives aimed at enhancing stockholder value. After a thorough process conducted with the assistance of its financial advisors at Qatalyst Partners and Goldman Sachs & Co and its legal advisors at Wachtell, Lipton, Rosen & Katz, which included soliciting interest from a wide range of potential strategic partners and financial sponsors regarding a potential sale of the Company, the Board has unanimously determined that continuing to execute on the Company’s strategic plan as an independent, public company is in the best interest of the Company and its stockholders at this time.

Zendesk, Inc. (NYSE:ZEN) today announced its participation in several upcoming investor conferences.

Today at its flagship conference Relate, Zendesk, Inc. (NYSE: ZEN) unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced today a new employee experience offering to help companies transform internal operations and create the best hybrid work experience.

Zendesk, Inc. (NYSE: ZEN) today reported financial results for the first quarter ended March 31, 2022, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com.

Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the first fiscal quarter ending March 31, 2022 following the close of the U.S. markets on Thursday, April 28, 2022.

Alliants, the customer experience technology specialists, has secured a minority stake investment from Zendesk, Inc. (NYSE: ZEN), the global customer experience software company. With this investment, Alliants will accelerate its delivery of high-touch personalized service through messaging and conversational CRM solutions built on Zendesk’s powerful platform, and enable the world’s most revered brands to be more customer-centric with a messaging-first approach.

Zendesk, Inc. (NYSE: ZEN) today announced that it has terminated the Agreement and Plan of Merger by and among Zendesk, Milky Way Acquisition Corp., and Momentive Global Inc. (NASDAQ: MNTV), after it did not receive the approval of its stockholders to adopt the proposal to issue shares of Zendesk common stock in connection with the proposed transaction at the Stockholder Meeting held on February 25, 2022.

Zendesk, Inc. (NYSE: ZEN) today issued the following statement confirming receipt of JANA Partners LLC’s notice of its intention to nominate four directors to the Zendesk Board of Directors at the Company’s 2022 annual meeting of stockholders, which has not yet been scheduled:

Zendesk, Inc. (NYSE: ZEN) today confirmed that its Board of Directors received, thoroughly reviewed and rejected an unsolicited, non-binding proposal from a consortium of private equity firms to acquire all of Zendesk’s outstanding shares in an all-cash transaction valued at $127-$132 per share.

Zendesk, Inc. (NYSE: ZEN) today reported financial results for the quarter and fiscal year ended December 31, 2021, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com.

Zendesk, Inc. (NYSE: ZEN or the “Company”) today posted on its investor relations website, and filed with the Securities and Exchange Commission, an investor presentation detailing the significant value the Company believes its proposed acquisition of Momentive Global Inc. (“Momentive”) will bring to shareholders, customers and other stakeholders.

Zendesk, Inc. (NYSE: ZEN) today sent a letter to stockholders commenting on its proposed acquisition of Momentive Global Inc., which was announced on October 28, 2021, and recommending their approval of the issuance of Zendesk Common Stock in connection with the transaction at the Special Meeting of Stockholders scheduled for February 25, 2022. Proxy materials relating to this Special Meeting were mailed to Zendesk stockholders. The full text of the letter follows:

Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the fourth fiscal quarter ending December 31, 2021 following the close of the U.S. markets on Thursday, February 10, 2022.

Zendesk, Inc. (NYSE:ZEN) today announced its participation in several upcoming investor conferences.

Zendesk, Inc. (NYSE: ZEN) today reported financial results for the third quarter ended September 30, 2021, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com.

Zendesk, Inc. (NYSE: ZEN) announced that it will hold its 2021 Investor day on November 18, 2021 at 9am ET with limited in-person attendance in New York. A live webcast as well as the replay will also be available on the Zendesk Investor Relations website (investor.zendesk.com). The Investor Day will include executive presentations followed by a question and answer session. Please register at ir@zendesk.com.

Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the third fiscal quarter ended September 30, 2021 following the close of the U.S. markets on Thursday, October 28, 2021. In conjunction with its earnings press release, the company will post a detailed shareholder letter to its Investor Relations website https://investor.zendesk.com.

According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in their customer experience (CX) over the past year are 10 times more likely to have maximized their resiliency during the pandemic and three times more likely to have grown their customer base year over year.

Zendesk, Inc. (NYSE: ZEN) today reported financial results for the second quarter ended June 30, 2021, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com.

Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the second fiscal quarter ended June 30, 2021 following the close of the U.S. markets on Thursday, July 29, 2021. In conjunction with its earnings press release, the company will post a detailed shareholder letter to its Investor Relations website https://investor.zendesk.com.

Zendesk, Inc. (NYSE:ZEN) today announced its participation in four upcoming investor conferences.

Zendesk, Inc. (NYSE: ZEN) today reported financial results for the first quarter ended March 31, 2021, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com.

Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the first fiscal quarter ended March 31, 2021 following the close of the U.S. markets on Thursday, April 29, 2021. In conjunction with its earnings press release, the company will post a detailed shareholder letter to its Investor Relations website https://investor.zendesk.com.

Zendesk, Inc. (NYSE: ZEN), a trusted and beloved CRM customer service software company and the champion of great customer service everywhere for everyone, has made a number of strategic appointments to its leadership team and Board of Directors as it positions itself for continued growth.