Articles from TELUS International

TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter (NYSE and TSX: TIXT), has been named a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment - Americas for the sixth consecutive year. TELUS Digital was one of only six companies positioned in the Leader category from a cohort of 43 assessed service providers in 2024. The company has a diverse, end-to-end portfolio of digital customer experience services and solutions, including omnichannel support, AI and automation technologies, such as chatbots and virtual assistants, and generative AI (GenAI)-powered solutions. Both Fuel iX, TELUS Digital’s enterprise-grade GenAI engine that enables seamless switching between large language models (LLMs) and clouds, and its GenAI Jumpstart Accelerator, a streamlined engagement taking clients from the whiteboard to a working GenAI-powered virtual assistant prototype in eight weeks, were highlighted in the report.

TELUS International (Cda) Inc. (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today released its results for the three- and six-month periods ended June 30, 2024. In the third quarter of 2024, we expect to formally complete the rebranding of TELUS International as TELUS Digital Experience (TELUS Digital). The legal name of the company will remain TELUS International (Cda) Inc. In this news release and related disclosure, we refer to TELUS International (Cda) Inc. as TELUS Digital. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS Digital. All figures in this news release, and elsewhere in TELUS Digital disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS Digital results and measures.

TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter (NYSE and TSX: TIXT), is at the forefront of digitally transforming customer journeys for media and communications companies, including designing, building and implementing asynchronous messaging capabilities as part of an end-to-end, AI-fueled experience. Asynchronous messaging provides flexible two-way interactions that enable customers to start, pause and pick up conversations when it is most convenient for them, while simultaneously giving media and communications providers greater flexibility to triage and diagnose customer queries to provide thoughtful, accurate and personalized responses. Developed by TELUS International, TELUS Expert Messaging is a cutting edge customer support tool seamlessly incorporated into the company’s existing My TELUS app. The new tool lets TELUS customers access human support whenever it is most convenient for them, 24x7, by sending a message from their mobile device and receiving a notification when an expert has responded, often resolving their inquiry in a single message. The flexible and convenient asynchronous chat feature eliminates wait times associated with traditional phone and live chat queues.

TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter (NYSE and TSX: TIXT), has launched Fuel EX, an enterprise-safe generative AI (GenAI) employee assistant to support productivity, creativity and research. Fuel EX is the first public launch of an application built on TELUS Digital’s enterprise-grade GenAI engine, Fuel iX, and is currently in operation at scale within TELUS, where 35,000 employees are actively using the software and seeing improved productivity. Fuel EX gives companies a single point of entry for their employees to access an intuitive and enterprise-safe GenAI interface where they can select from more than 20 large language models (LLM) from multiple vendors to help them with everyday tasks including knowledge searches, summarization, copywriting, image generation and code writing.

TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter of 2024 (NYSE and TSX: TIXT), will release its second quarter 2024 results on August 2, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

TELUS International, rebranding to TELUS Digital Experience later in the third quarter (NYSE and TSX: TIXT), has recruited two seasoned artificial intelligence (AI) and Software as a Service (SaaS) industry professionals to its Fuel iX leadership team. The strategic hires of Bret Kinsella as General Manager and Tim MacGregor as Vice President of Business Development, underscore the company’s commitment to ongoing innovation and excellence in designing, building and delivering AI-powered customer experiences for its clients.

The credit card loyalty program market is booming, with the majority of U.S. credit card holders now owning at least one card that offers a rewards program. A global survey by WillowTree, a TELUS International Company – rebranding to TELUS Digital Experience later in the third quarter (NYSE and TSX: TIXT) – reveals the driving forces behind increasing consumer interest in credit card loyalty programs, highlighting universal takeaways and distinct regional trends. Above all, the research underscores the need for financial brands to adopt advanced customer segmentation and tailored experience strategies for effective customer retention and growth.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, today announced it is rebranding to TELUS Digital Experience. The rebrand, expected to be completed in the third quarter of 2024, reflects the company’s evolved business strategy to become the AI-fueled CX partner of choice for global and disruptive brands and fortifies its role as a forward-thinking industry leader focused on continued technological advancement and innovation.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQEGAN), the number one AI knowledge platform for customer service. TELUS International offers the eGain Knowledge Hub™ as an integrated solution as part of its Contact Center as a Service (CCaaS) offering, or as a standalone customer self-serve option, proactively delivering trusted answers and personalized guidance.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today released its results for the three-month period ended March 31, 2024. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

Many companies are in the process of reviewing their first quarter results, and leaders are particularly focused on innovative ways to enhance customer experience (CX) through generative AI (GenAI) technology while balancing the need for return on their investment. Insights from a survey by Everest Group, supported by TELUS International (NYSE and TSX: TIXT), reveal several trends across industries: nearly half (47%) of the surveyed CX leaders across banking, financial services and insurance (BFSI), telco and media, healthcare, retail and travel industries said that non-voice customer support channels will be a key deployment area for GenAI in the next six to 12 months.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, today announced the launch of Fine-Tune Studio, a task-execution platform designed to create high-quality fine-tuning datasets for large language models (LLMs) and generative AI (GenAI) models. Fine-Tune Studio will be presented during the company’s attendance at the 2024 World Summit AI in Montreal, Canada on April 24-25.

TELUS International (NYSE and TSX: TIXT) will release its first quarter 2024 results on May 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

Imagine a world where customers literally didn’t have to lift a finger to engage with their favorite brands. Many consumers already use basic voice commands with their phones or home assistants, but voice tech in the age of GenAI is poised to revolutionize customer experiences (CX). By replacing texting and click-based navigation with voice-activated apps that feature the ease and fluidity of natural conversation, brands have the opportunity to provide consumers with low-effort and more personalized interactions while simultaneously driving efficiencies within their CX operations.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced an expansion of its strategic partnership with Appian (Nasdaq: APPN) to provide clients with a fast and agile end-to-end value chain through an intelligent automation as a service (AaaS) platform.

TELUS International (NYSE and TSX: TIXT), today announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly. With access to more than 100 large language models (LLMs) and the flexibility to change models after launch, enterprises are able to avoid vendor lock-in and future-proof GenAI applications. The solution’s management capabilities enable organizations to consolidate visibility across their GenAI applications, which often run in multiple environments, applications, and clouds. Fuel iX also provides application templates for the quick deployment of customized GenAI copilots that leverage an organization’s data, and can be tailored to address specific company workflows.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, has been named a Leader by global research and advisory firm Everest Group in its PEAK Matrix® for Data Annotation and Labeling Services for AI / Machine Learning (ML) report.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced a strategic partnership with Local Measure, a global tech company pioneering the future of customer service technology. The partnership serves to design, build and deliver more intuitive, personalized, secure and scalable customer experiences on Amazon Connect.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the fourth quarter and full-year ended December 31, 2023. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, sees potential in its GenAI Jumpstart accelerator for businesses in highly-regulated industries. With a path-to-production focus, the short eight-week engagement designed for companies at an early stage of their AI journey, rapidly identifies use cases, builds powerful risk mitigation tools and delivers a functional generative AI (GenAI)-powered virtual assistant prototype.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced a strategic partnership with Morpheus Data, a pioneer in software for hybrid cloud management and platform operations. The collaboration further strengthens TELUS International’s robust suite of Cloud Management solutions to further elevate end-to-end digital transformations for its clients.

More than half (55%) of Customer Experience Management (CXM) leaders plan to invest US $1 million or more in generative AI (GenAI) in the next 12-18 months, with 16% of leaders expecting to spend more than $10 million. Everest Group, supported by TELUS International (NYSE and TSX: TIXT), surveyed 200 CXM leaders from around the world to determine their enterprise readiness for GenAI adoption.

TELUS International (NYSE and TSX: TIXT) will release its fourth quarter 2023 results on February 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, today announced the launch of Experts Engine, a fully-managed, tech-enabled experts-on-demand sourcing solution for generative AI (GenAI) model builders. Experts Engine programmatically matches human expertise to GenAI tasks such as data creation, collection, annotation and validation to more quickly, accurately and cost-effectively generate high-quality training datasets at scale for the most demanding foundation models, including large language models (LLMs).

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it was named a "Leader" in the IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment. This global assessment evaluated vendors offering data labeling software technologies and capabilities, including TELUS International’s proprietary Ground Truth Studios (GT Studios) platform.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, today announced the official opening of its latest site in Casablanca, Morocco. The newly constructed, state-of-the-art facility is part of the company's recent expansion into Africa and combines cutting-edge technology with an environmentally-friendly ethos.

More than half (55%) of consumers surveyed believe they understand how Generative AI (GenAI) models are trained. However, nearly two-thirds (60%) were not aware that some media companies (recently, The New York Times) have restricted access to its information and data, including articles and general site content, in the training of GenAI models.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it has partnered with Five9 (NASDAQFIVN), the Intelligent CX Platform provider to launch the next evolution of its Contact Center as a Service (CCaaS) application platform. This enhanced solution is an advanced, end-to-end cloud platform that provides brands with AI-driven, actionable customer insights to help them deliver best-in-class CX, including next-level personalization.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today released its results for the three- and nine-month periods ended September 30, 2023. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the launch of Fuel iX, the company’s enhanced solution backed by the power of generative AI (GenAI) to deliver end-to-end CX innovation and AI-fueled intelligent experiences (iX). With Fuel iX, TELUS International helps global clients meet critical CX business needs faster, and more strategically, than ever before.

TELUS International (NYSE and TSX: TIXT) will release its third quarter 2023 results on November 3, 2023, before the North American market open hours, and host a conference call on the same day at 9:30 a.m. (ET) / 6:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, has been named a ‘Leader’ in the Americas for a fifth consecutive year by global research and advisory firm, Everest Group, in its Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023. Additionally, TELUS International was recognized as a global provider in Everest Group’s inaugural 2023 Global PEAK Matrix® assessment.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it has been named a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services and its subcategories for cost optimization and revenue generation.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical transformation initiative requirements for early adopters and fast-follower organizations.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today released its results for the three- and six-month periods ended June 30, 2023. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today released a preliminary summary of financial results for the quarter ended June 30, 2023, and updated its full-year 2023 outlook. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today announced that Maria Pardee, Chief Commercial Officer, will retire from her executive role effective December 31, 2023. Maria joined the company in February 2021, bringing with her more than 25 years of leadership experience in the technology industry, specializing in enterprise digital transformation and infrastructure managed services deals.

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the appointment of Jose-Luis Garcia as the company’s Chief Operating Officer (COO), effective today.

A recent survey from TELUS International, a leading digital customer experience (CX) innovator with nearly two decades of artificial intelligence (AI) experience, reveals customer concerns regarding bias in AI algorithms and perceived lack of transparency in the utilization of generative AI.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the results from its annual general meeting of shareholders which took place on May 12, 2023. All director nominees were elected to the Board of Directors and Deloitte LLP were appointed as auditors.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it has established operations in South Africa and Morocco. TELUS International now operates in 32 countries located across five continents around the world.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, released its results today for the quarter ended March 31, 2023. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International (NYSE and TSX: TIXT) will release its first quarter 2023 results on May 4, 2023, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, welcomes Madhuri Andrews as an independent director to its board of directors and Navin Arora as a director nominee from TELUS. Madhuri and Navin fill the vacancies created on TELUS International’s board when Kenneth Cheong and Stephen Lewis retired on January 5, 2023, and February 9, 2023, respectively.

According to a recent survey by TELUS International, a digital customer experience (CX) innovator, consumers are concerned about the safety and security of their personal data in the metaverse, with the majority of respondents (60%) citing privacy and data security concerns as a reason for why they’d be uncomfortable completing various tasks in this emerging digital world.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the fourth quarter and full-year ended December 31, 2022. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

Research commissioned by TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, found that close to three-quarters (72%) of enterprise executives will be spending more on digital CX in 2023 compared to 2022, with 68% increasing their digital CX budgets by up to 25%.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today announced it plans to host an Investor Day on February 16, 2023. The event will consist of management presentations, along with a question and answer session.

TELUS International (NYSE and TSX: TIXT) will release its fourth quarter 2022 results on February 9, 2023, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

Today, TELUS Corporation (T-TSX; NYSE-TU) and TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, announced the completion of the previously announced acquisition of WillowTree, having met all closing conditions and regulatory approvals. Now rebranded as WillowTree, a TELUS International Company, the premier, full-service digital product provider adds key front-end design and build competencies to TELUS International’s fulsome suite of end-to-end capabilities across the full customer experience value chain.

TELUS International, a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, including AI and content moderation, today announced the launch of SPACE by TELUS International (SPACE) – a new virtual recruitment platform that provides job seekers with a fully immersive experience in a fun and interactive digital environment.

According to a recent survey by TELUS International, a digital customer experience (CX) innovator, 72% of respondents indicated they believe that brand interactions in the metaverse will one day replace brand interactions in the real-world or that brands will use a hybrid approach of both metaverse and in-person interactions.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended September 30, 2022. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

According to a recent survey by TELUS International, a digital customer experience (CX) innovator, the vast majority (92%) of consumer respondents believe that it is very important or somewhat important to have humans reviewing content online versus artificial intelligence (AI) alone. Of those respondents, nearly three-quarters (73%) felt that AI doesn’t understand or can’t distinguish context and tone as well as a human.

Today, TELUS Corporation (T-TSX; NYSE-TU) and TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, are pleased to announce a definitive agreement to acquire WillowTree, a premier, full-service digital product provider focused on end user experiences, such as native mobile applications and unified web interfaces. Under the agreement, TELUS International will acquire WillowTree for a total enterprise value of US$1.225 billion, inclusive of US$210 million of assumed debt, of which US$125 million will be settled in TELUS International subordinate voting shares, approximately US$160 million will be reinvested by certain eligible management team members and settled subject to certain performance-based criteria, and the remainder will be paid in cash upon closing. As part of the transaction, majority stakeholder Insignia Capital Group will sell its stake in WillowTree after initially investing in the company in 2018. The acquisition is anticipated to close in January 2023, and is subject to customary closing conditions and regulatory approvals.

TELUS International (NYSE and TSX: TIXT) will release its third quarter 2022 results on November 4, 2022, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

TELUS International, a leading digital customer experience (CX) innovator for global and disruptive brands, has been named a ‘Leader’ by global research and advisory firm, Everest Group, in its Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment for 2022.

Internet users have become increasingly creative in their efforts to circumvent AI-powered content moderation of offensive or banned expressions online, according to the results of a survey conducted by TELUS International, a digital customer experience (CX) innovator. The survey found that more than half of respondents (51%) said they have seen “algospeak” used on social media, moderated forums and brand websites as well as in gaming communities, with 42% indicating this behavior has increased since they first spotted it themselves.

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, announced the appointment of Beth Howen as the company’s new Chief Transformation Officer (CTO) effective today.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended June 30, 2022. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International (NYSE and TSX: TIXT) will release its second quarter 2022 results on August 5, 2022, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, including AI and content moderation, today announced the official opening of its state-of-the-art site in Ballina, Mayo in Ireland that will support the company’s creation and enhancement of data to enable better AI via human intelligence.

Research commissioned by TELUS International (NYSE and TSX: TIXT), a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, found that half of enterprises have reduced their CX provider footprint over the last 12 months, with 51% using a single provider and 44% engaged with only two to three providers.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today announced the results from its annual general meeting of shareholders which took place on May 20, 2022. All director nominees were elected to the Board of Directors and Deloitte LLP were appointed as auditors.

TELUS International (NYSE and TSX: TIXT), a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, today launched its Better Together campaign to help companies select the right partner to implement, enhance and scale all aspects of their digital customer experience, AI data solutions, content moderation and managed cloud services.

A survey conducted by TELUS International, a digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, indicated that consumers around the world are most influenced by digital channels when making purchasing decisions.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended March 31, 2022. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International (NYSE and TSX: TIXT) will release its first quarter 2022 results on May 6, 2022, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

A recent survey found that nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. This was just one of the findings released today by TELUS International, a digital customer experience (CX) innovator, to mark National Customer Appreciation Day.

TELUS International (NYSE and TSX: TIXT), a digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today announced it has been named a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Customer Experience (CX) Operations Transformation. TELUS International was also ranked a Leader across all three of the evaluation’s subcategories for revenue generation, CX improvement and cost optimization.

TELUS International (NYSE and TSX: TIXT), a digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the fourth quarter and full-year ended December 31, 2021. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International (NYSE and TSX: TIXT), a digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, is celebrating its one year anniversary as a dual-listed public company, trading on both the New York Stock Exchange (NYSE) and Toronto Stock Exchange (TSX).

A survey conducted by TELUS International, a digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, indicated that the top reason Americans of all ages would speak poorly about a brand was a negative customer experience, not a poor experience with a product.

TELUS International (NYSE and TSX: TIXT) will release its fourth quarter 2021 results on February 10, 2022, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

TELUS International (NYSE and TSX:TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, today announced the appointment of Dr. Lucy Rattrie as a Global Director of Workplace Wellbeing. Dr. Rattrie is a leading chartered psychologist, researcher and author with experience in psycho-social stress management, psychological health and safety and sub-clinical interventions within workplace wellbeing, having worked with the private sector, United Nations and government.