Articles from ServiceNow

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced it has been named a Leader in The Forrester Wave™: Task-Centric Automation Software (TCAS), Q4 2024. The inaugural report evaluated ServiceNow Automation Engine, which includes pre-built integrations, automation tools, real-time data streaming, RPA, Agentic AI, and process mining capabilities. The Forrester report recognized ServiceNow with the highest possible scores in advanced AI, vision, roadmap, and partner ecosystem criteria.

ServiceNow (NYSE: NOW), the AI platform for business transformation, and Amazon Web Services (AWS) today announced an expanded strategic collaboration with new capabilities to accelerate AI-driven business transformation across every corner of the enterprise. A new connector enables the seamless use of multimodal models developed and trained on Amazon Bedrock for GenAI-powered workflows in the Now Platform. Additional automation solutions and integrations to seamlessly manage security incidents and procurement are now available on the AWS Marketplace. By deepening its collaboration with AWS and expanding geographically to Canada and Europe expected in 2025, the companies are supercharging value to customers across key industries, including telco, technology, financial services, education, and retail.

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced an expanded strategic alliance with Microsoft to modernize front-office business processes with Copilot and agents.

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced new generative AI (GenAI) and governance innovations to advance autonomous, responsible AI on the Now Platform. With this launch, ServiceNow is adding more than 150 GenAI innovations to its portfolio for customers. This includes new, expanded Now Assist capabilities that drive greater visibility and controls with an AI Governance offering for secure and compliant AI practices. Native multilingual support in Now Assist extends GenAI’s global footprint for seamless, culturally aware communications and translations. Finally, purpose-built solutions deliver new Now Assist use cases for configuration management, contract management, legal services, and health and safety.

ServiceNow World Forum & Five9 CX Summit—ServiceNow (NYSE: NOW), the AI platform for business transformation, and Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences. By combining the strengths of ServiceNow Customer Service Management (CSM) and the Five9 platform, the solution will create more streamlined self-service and assisted service operations and unify customer support processes to reduce operational costs, increase agent efficiency, improve customer satisfaction, and simplify contact center operations.

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced financial results for its third quarter ended September 30, 2024, with subscription revenues of $2,715 million in Q3 2024, representing 23% year-over-year growth and 22.5% in constant currency.

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced that enterprise software industry veteran Amit Zavery will join the company as president, chief product officer (CPO), and chief operating officer (COO) to lead product and engineering, effective October 28, 2024. Zavery, a Google Cloud and Oracle executive, brings extensive experience in enterprise innovation, transformation, and scale.

ServiceNow (NYSE: NOW), the AI platform for business transformation, and Rimini Street (NASDAQ: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, today announced an expanded partnership that enables organizations to unlock value in existing ERPs and enterprise applications to fund new innovation and growth. The new solution combines the power of the single architecture, single data model of ServiceNow with Rimini Street’s proven enterprise software support, in order to accelerate customer innovation across procurement, finance, supply chain, HR, customer service and IT.

ServiceNow (NYSE: NOW), the AI platform for business transformation today announced a major expansion to its strategic partnership with NVIDIA to accelerate enterprise adoption of Agentic AI. The companies will use NVIDIA NIM Agent Blueprints to co-develop native AI Agents within the ServiceNow platform, creating use cases fueled by business knowledge that customers simply choose to turn on.

ServiceNow (NYSE: NOW), the AI platform for business transformation, today introduced Workflow Data Fabric, forging a new generation of AI-fueled productivity for the enterprise. Workflow Data Fabric is an enhanced integrated data layer that unifies business and technology data across the enterprise, powering all workflows and AI agents with real-time, secure access to data from any source. ServiceNow also announced Zero Copy connectors to optimize the company’s integration capabilities so customers can turn data into instant, AI-powered action. Additionally, ServiceNow announced a strategic partnership with leading systems integrator Cognizant as the first partner to bring Workflow Data Fabric to market for customers.

ServiceNow (NYSE: NOW), the AI platform for business transformation, and Databricks, the Data and AI company, today announced a Zero Copy partnership that supercharges machine learning and AI capabilities. Databricks’ Delta Sharing will enable ServiceNow to offer Zero Copy, high-bandwidth, bi-directional, and secure integration with the Databricks Data Intelligence Platform so customers can turn data and insights into instant, AI-powered action.

ServiceNow (NYSE: NOW), the AI platform for business transformation, and Snowflake (NYSE: SNOW), the AI Data Cloud company, today announced a Zero Copy partnership that connects enterprise-wide data to help solve mission-critical problems at scale. The Zero Copy integration will leverage Snowflake’s powerful enterprise AI platform to allow customers to trigger ServiceNow workflows directly from Snowflake. It will also support integrated, bi-directional Zero Copy data sharing between Snowflake and ServiceNow. By linking data-rich insights with operational actions, customers can increase decision speed and enterprise agility without the need to move data. Snowflake is already powering AI and data experiences for several hundred businesses across financial services, media, public sector, retail and telecom with the Snowflake Connector and will continue to expand on this customer value with the ServiceNow Spoke integration that is coming soon. This Zero Copy partnership will also extend this platform integration, which will further customers' ability to connect, understand, and leverage enterprise data assets for deeper business value.

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. This marks the fifth consecutive year where ServiceNow has been positioned as a Leader. This recognition was based on an evaluation of ServiceNow’s Completeness of Vision and Ability to Execute. ServiceNow attributes this recognition to its commitment to innovation and consistent delivery of customer demand for GenAI and workflow automation features.

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management (ITSM). This report evaluated completeness of vision and ability to execute on delivering AI capabilities that enhance ITSM, including machine learning, virtual agent, and generative AI (GenAI). In addition to its completeness of vision, ServiceNow attributes this recognition to its customer reach advantage, innovative product roadmap, and strategic investment in research and development.

ServiceNow (NYSE: NOW), the AI platform for business transformation, today confirmed its commitment to the UK market, with plans to invest $1.5bn (£1.15bn) into its UK business over the next five years. The company plans to expand with new office space, as ServiceNow significantly grows its employee base beyond its current headcount of 1,000 employees. In addition, ServiceNow will invest in the future of AI in the UK by expanding its London and Newport data centres with Nvidia GPUs for local processing of LLM data and offering new skills programmes to reach 240,000 UK learners. The announcement was made as part of today’s International Investment Summit, as Prime Minister, Keir Starmer, brings together 300 industry leaders to catalyse investment in the UK.

Today at Zoom’s annual partner and customer event, Zoomtopia 2024, ServiceNow (NYSE: NOW) and Zoom (NASDAQ: ZM) announced an expanded strategic alliance to usher in a new era of intelligence with smarter collaboration and peak productivity across the enterprise. The two companies’ generative AI (GenAI) technologies, ServiceNow Now Assist and Zoom AI Companion, will integrate in the first half of 2025 to offer organizations advanced workflow automation for tasks and activities across Zoom and ServiceNow.

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever IDC MarketScape: Worldwide SaaS and Cloud-enabled Spend Orchestration 2024 Vendor Assessment. ServiceNow attributes this recognition to its Source-to-Pay Operations solution, which delivers easy to follow, highly automated processes for procurement, supplier management, and accounts payable, bringing teams together and helping reduce cycle times and costs.

ServiceNow (NYSE: NOW) today announced that it will release financial results for the third quarter ended September 30, 2024, following the close of market on Wednesday, October 23, 2024. ServiceNow will host a conference call and live webcast to discuss the financial results.

At HR Executive’s HR Technology Conference, ServiceNow (NYSE: NOW), the AI platform for business transformation, announced new HR innovations that empower leaders to fuel employee and business growth. HR and GenAI innovations enhance employee communications, improve employee engagement, and make it easier than ever for employees to get support across departments from a single point of entry. Additionally, new capabilities within Talent Development and Employee Journey Management give leaders better insight into employee experiences and aspirations, simplifying workforce management on the Now Platform.

UN GENERAL ASSEMBLY – ServiceNow (NYSE: NOW) today announced plans to accelerate digital experiences for nonprofit organizations by expanding access to technology, knowledge, and opportunity. The company showcased its refreshed commitment to a better world during the United Nations General Assembly (UNGA) in New York, where it is also sponsoring activities and organizations, including the Concordia Annual Summit and the Diana Award, Goals House, the Devex Summit, the World Climate Summit, and the Global Africa Initiative.

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced powerful data enhancements to the Now Platform designed to unlock value with ultra-scale and performance. New capabilities in this next-generation data layer include RaptorDB Pro high-performance database, with early use cases demonstrating a 53% improvement in overall transaction times, 27X faster pulling of reports, analytics, and list views, and 3X increase in transactional throughput across workflows, enabling more users and more workflows on ServiceNow instances. Future elements will include a unified Knowledge Graph that connects enterprise-wide events, operations, and people data for real-time personalization. The announcement was unveiled alongside the launch of the ServiceNow Now Platform Xanadu release, which introduced hundreds of additional new AI and automation innovations for ServiceNow.

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced new AI-powered, purpose-built industry solutions in its Now Platform Xanadu release. The expansion of Now Assist into industry solutions for telecom, media, and technology, financial services, the public sector, and more allows organizations to recognize the value of GenAI, fast. For example, Now Assist for Banking integrates with ServiceNow Disputes Management, Built with Visa, to help drive productivity and boost customer loyalty through GenAI-powered dispute resolution. In addition, ServiceNow launched new Retail Operations and Retail Service Management solutions to unify a retailer’s ecosystem—its store associates, store leadership, customers, headquarters employees, and field technicians—to deliver consistent and connected experiences across every channel, and in the store.

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced it has acquired Raytion to enhance GenAI-powered search and knowledge management capabilities on the Now Platform. Raytion’s industry-leading information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources for a more powerful, efficient, and personalized AI search experience, all on a single technology platform.

ServiceNow (NYSE: NOW) today announced that it will release financial results for the second quarter ended June 30, 2024, following the close of market on Wednesday, July 24, 2024. ServiceNow will host a conference call and live webcast to discuss the financial results.

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the Forrester Wave™: P&C Claims Management Systems, Q2 2024 for the first time. This rating recognizes ServiceNow’s Financial Services Operations for Insurance solution.