Orvera AI Featured as Core Performing on the CMP Prism for Voicebot/Conversational IVR Showcasing Capability in Customer Contact and CX Technology
Orvera AI proudly announces its placement on the CMP Prism, for Voicebot/Conversational IVR. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology solutions against industry standards. CMP Prisms are updated twice annually to reflect the latest advancements, provider performance, and market shifts in customer contact technology.
Orvera AI Featured as Up & Coming on the CMP Prism for Chatbot/Virtual Agent Showcasing Capability in Customer Contact and CX Technology
Orvera AI proudly announces its placement on the CMP Prism, for Chatbot/Virtual Agent. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology solutions against industry standards. CMP Prisms are updated twice annually to reflect the latest advancements, provider performance, and market shifts in customer contact technology.
Orvera AI Crosses 4.5 Million Annualized Custodian Outreach as Leading U.S. Record Retrieval Companies Move to AI-Run Operations
Orvera AI, the agentic AI platform for enterprise operations, today announced it has crossed a 4.5 million annualized run rate of custodian outreach interactions, spanning calls, faxes, emails, and portal follow-ups, executed for leading U.S. record retrieval companies.
Orvera AI was Included Among the Shortlisted Providers Featured in Everest Group's Tech Provider Spotlight: Voice AI Agents in Customer Experience Management (CXM)
Orvera AI, an agentic conversational AI platform for the enterprise, was included among the shortlisted providers featured in Everest Group's Tech Provider Spotlight: Voice AI Agents in Customer Experience Management (CXM), published in June 2026. Everest Group reports a market shift away from containment and toward completed outcomes. The Spotlight profiles 16 shortlisted providers of voice AI agents for customer experience management, a focused field inside a conversational AI market now crowded with more than 1,000 vendors.
CallBotics Rebrands as Orvera AI, Positions as Agentic Conversational AI Platform for Enterprises
Today, the company formerly known as CallBotics rebranded as Orvera AI. The CAIP category serving enterprise contact centers has moved past the vocabulary of "bots”. Industry research projects that by the end of 2027, virtual assistants and conversational AI agents will automate approximately 70 percent of customer service and support interactions within enterprises that have deployed conversational AI solutions, up from approximately 50 percent in 2025. Enterprise buying committees are evaluating CAI platforms through a single RFP that spans voice, chat, email, and live AI assistance for human representatives.
