Articles from Omilia

Omilia, a global leader in Self-Learning Agentic CX, today announced the appointment of David Stone as Head of APAC, to lead the company’s go-to-market strategy, sales and partner ecosystem across Asia-Pacific as part of its continued expansion.

Omilia, a global leader in Self-Learning Agentic CX, today announced the promotion of William Hardy, currently Chief of Staff, to Group Chief Financial Officer (CFO), effective immediately. William will lead Omilia's global finance organization, with a mandate to drive continued expansion, capital-efficient growth, and the build-out of an AI-first finance function equipped to scale alongside the business.

Omilia, the global leader in Self-Learning Agentic CX, today announced a partnership with Telarus, one of the largest technology services distributors (TSDs) in the U.S. and U.K. Under the agreement, Telarus's nationwide network of technology advisors can now bring Omilia's full Agentic CX platform to enterprise clients evaluating conversational AI and CCaaS solutions.

Omilia, a global leader in Self-Learning Agentic CX, today announced the appointment of Ted Jordan as Vice President of US Customer Support and Experience, to oversee support strategy, delivery, project management, and customer success management.

Omilia, a global leader in Self-Learning Agentic CX, today announced the appointment of Michael Weiss as Vice President, DACH. Weiss will lead Omilia's go-to-market strategy across Germany, Austria, and Switzerland, as the company expands its European footprint, with a focus on regulated sectors where enterprise demand for AI that moves past pilot-stage containment is accelerating.

Omilia, the Self-Learning Agentic CX company trusted by many of the world's largest enterprises, today announced a $67 million Series B funding round led by transatlantic software & AI specialist, Expedition Growth Capital.

Omilia, a global leader in Self-Learning Agentic CX, today announced the appointment of Dave Ogden as Vice President of Revenue Operations. Ogden will be responsible for scaling Omilia’s global revenue operations function spanning sales operations, forecasting, and commercial execution as the company accelerates growth across its key markets.

Omilia, a global leader in Self-Learning Agentic CX, today announced the appointment of Ryan Kam as Chief Marketing Officer (CMO). Ryan will be responsible for Omilia's global brand, demand generation, and marketing strategy as the company scales its go-to-market presence across enterprise markets.

Omilia, a global leader in Self-Learning Agentic CX, today announced the appointment of Nick E. Delis as Chief Revenue Officer (CRO). Nick will be responsible for the end-to-end go-to-market strategy across all markets including our high growth markets US, Latin America, Europe and Australia.

Omilia, the global leader in Self-Learning Agentic CX, today releases Lexis, its generative text-to-speech (TTS) model designed specifically for enterprise contact centers. Lexis delivers real-time, human-quality voice synthesis natively within the Omilia Cloud Platform (OCP), enabling brands to deploy authentic, compliant, and fully branded voice experiences without routing audio through bolted-on, third-party services that creates a disconnected experience.

Omilia today announced a strategic agreement with Taco Bell to continue deploying its Voice AI solution across Taco Bell’s U.S. drive-thru network. This agreement deepens a partnership that began in 2023 and has since scaled to 890+ U.S. restaurants across 38 states to date, advancing Taco Bell's Voice AI capabilities in the drive-thru while enhancing the customer and team member experience.

Omilia, a global leader in Self-Learning Agentic CX, today announced the appointment of Armando Trivellato as Executive Vice President Growth to lead the company’s go-to-market strategy across Latin America and Iberia.

Omilia, the global leader in Agentic CX, today announced the launch of Omilia Self-Learning Agentic CX, the industry’s first enterprise-grade, self-learning Agentic CX platform designed to autonomously understand, improve, and optimize customer conversations across voice and digital channels.

Omilia, the global leader in Self-Learning Agentic CX, and Atento, one of the world’s largest providers of customer experience management and business transformation outsourcing services (CXM/BTO), today announced a strategic alliance to deliver transformative conversational experiences at scale.

Omilia, a global leader in Conversational AI (CAI), today announced that Route 101, a leading integrator of next-generation customer engagement technologies, has achieved Omilia Certified Implementation Partner (CIP) status, marking a significant milestone in the companies’ growing partnership. This certification underscores Route 101’s expanding in-house expertise and proven ability to deliver advanced AI-driven customer experiences at scale.

Omilia, a global leader in enterprise conversational AI, proudly announces the appointment of Marios Fakiolas as Chief Technology Officer (CTO). Marios returns to Omilia at a pivotal time to lead the company’s next phase of technological innovation and drive its transformation into an AI-first organization.

Omilia, a global leader in Conversational AI (CAI), and Connex, a top-tier customer experience transformation provider, are excited to announce a new milestone in their partnership: Connex’s official certification as an Omilia Certified Implementation Partner (CIP). This achievement formalizes more than five years of close collaboration, during which the two companies have delivered over 15 successful projects and built a team of 20+ Omilia-certified implementation experts.

Omilia, a global leader in Conversational AI (CAI), and SpinSci Technologies, a pioneer in cloud-based patient engagement, today announced a strategic partnership to transform patient access and communications. Together, they are launching one of the first unified solutions that seamlessly combines enterprise-grade Conversational AI with deep native EHR integration – delivering intelligent, human-like self-service across phone, web, and mobile channels, available 24/7.

Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia’s leading Generative-AI powered platform for customer service, enabling enterprises across all industries to deliver a new normal for contact center service and drive operational efficiencies.

Omilia, a leader in Conversational AI solutions, today launched Omilia Workforce AI™, available immediately. A groundbreaking Gen AI-powered call quality management solution, Omilia Workforce AI automates the analysis of live and recorded customer calls across voice, chat, and digital channels.

Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), today announced its recognition in the 2024 Gartner Peer Insights "Voice of the Customer" report for Enterprise Conversational AI Platforms. We feel the report recognizes Omilia for its outstanding performance in customer satisfaction, reinforcing the company’s commitment to delivering real business outcomes and value at scale through cutting-edge AI technology.

Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), today announced the launch of Pathfinder, a tool that significantly reduces CAI application design and development time to accelerate and improve customer deployments. Part of the Omilia Cloud Platform, Pathfinder ingests, processes and analyzes raw, unstructured data from files such as PDF, TXT, CSV, and HTML. It then identifies and categorizes customer intents and uncovers automation opportunities that your CAI application may be missing.

Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced today the launch of Agent Assist, a groundbreaking product that revolutionizes customer service and support. Agent Assist empowers call center agents with personalized coaching and contextually relevant real-time assistance, ensuring they can fulfill customer requests quickly and seamlessly, ultimately enhancing customer satisfaction.