Articles from Observe.AI

Observe.AI has been named a Cool Vendor in the 2025 “Gartner ® Cool Vendors™ in Customer Support and Technology” report

Observe.AI, a leading GenAI Conversation Intelligence platform for contact centers, today announced new financial results and business highlights for the first half of its fiscal year 2025, ending July 31, 2024.

Observe.AI, a leading GenAI Conversation Intelligence platform for contact centers, today unveiled new generative AI capabilities that transform how contact center leaders improve revenue, retention, and operational efficiency. This latest release highlights Observe.AI’s focus on fast implementation and enterprise-ready workflows that help contact centers accelerate time-to-ROI from AI investments — in some cases, down to as little as three weeks.

Observe.AI, the conversation intelligence platform for contact centers, today announced it has been named a ‘Strong Performer’ in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024.

Observe.AI, the live conversation intelligence platform for contact centers, today introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite for boosting agent performance.

Observe.AI, the live conversation intelligence platform for contact centers, today announced the launch of its new Real-Time AI product suite – designed to help agents succeed at every customer interaction and boost productivity with live guidance, supervisor coaching, and automated actions for after-call work.

Observe.AI, the most robust conversation intelligence platform for boosting contact center performance, today announced it has joined forces with Zoom Video Communications, Inc. to usher in the next era of AI-powered growth for omnichannel contact centers. In a new integration, Zoom Contact Center customers can now leverage Observe.AI’s conversation intelligence capabilities to extract rich insights that boost agent performance to improve CX, revenue, and retention.

Observe.AI, the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Conversation Intelligence Consulting Services.

Observe.AI, the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Reporting & Analytics — designed to help contact center leaders accelerate the activation of meaningful insights that improve business performance and outcomes.

Observe.AI (www.observe.ai), an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has expanded its compliance certifications to include SOC 2 Type II and PCI DSS Level 1.

Observe.AI (www.observe.ai), an Intelligent Workforce Platform that transforms contact centers through AI, today unveiled its latest research, State of Contact Center Conversation Intelligence 2022. The report details the current landscape of Conversation Intelligence in contact centers, including technology investments, business needs and challenges, use cases, future planning, and outlook.

Observe.AI (www.observe.ai), an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has been named this year’s CCW Excellence Award winner for Automation Solution of the Year. Observe.AI was selected out of nine vendors by the CCW judging panel – comprised of 29 customer experience (CX) professionals from Fortune 500 and global brands – for its proven impact on accelerating business improvement for contact centers.

Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, today announced the launch of Auto QA – the first adaptive automation solution that boosts agent performance to drive faster impact on customer experience and revenue generation.

Observe.AI (www.observe.ai), an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has been named to CB Insights’ annual AI 100 Ranking, which showcases the 100 most promising private artificial intelligence companies in the world.

Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, today announced two new leadership team members to guide and support the company’s next phase of growth: Subhash Tibrewal as Vice President of Finance and Brandee Sanders as Vice President of Demand Generation.

Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has raised $125M in Series C funding led by SoftBank Vision Fund 2 with participation from Zoom Video Communications, Inc. This brings Observe.AI’s total funding to date to $213M.

Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, today announced the launch of its new offering designed to accelerate data-driven, high-volume sales enablement for B2C organizations.

Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has been named a 2022 Grid Report Leader in Speech Analytics and Quality Assurance for Contact Centers by G2, the world’s leading business solutions review website. G2 analyzes over 4 million user reviews and data points globally to help businesses make smarter purchasing decisions.

Observe.AI, an Intelligent Workforce Platform that transforms contact centers using AI-powered conversation intelligence, today announced it has been named a 2021 “Hot Vendor” in Artificial Intelligence for the Intelligent Contact Center by Aragon Research.

Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, today announced the hiring of Kyle DiPentima as SVP of Sales and Hila Segal as VP of Product Marketing.

As part of its recent market and technology momentum, Observe.AI today announced the debut of its Intelligent Workforce Platform, a new way for contact centers to reach unprecedented levels of productivity and breakthrough business results.

Observe.AI, the leader in Contact Center AI, today announced its entry into omnichannel conversation intelligence following its acquisition of ScopeAI, a company that automatically extracts actionable insights from customer conversations across chat, email, and social media. This announcement comes at the heels of Observe.AI’s monumental year of 300% revenue growth and a $50M Series B funding round led by Menlo Ventures, bringing the company’s total amount of funding to $89M.

Observe.AI, a leader in Contact Center AI, announced today that CRN®, a brand of The Channel Company, has named Observe.AI to its 2021 Emerging Vendors list in the Cloud category. This annual list honors new and up-and-coming technology vendors that have proven their commitment to innovation and growth within the larger IT channel. Organizations featured on the list—all six years old or younger—are selected across eight different categories: cloud, data center, security, big data, mobility, Internet of Things (IoT), storage, and networking/unified communications.

Observe.AI, a leader in Contact Center AI, today announced the hiring of marketing executive Sendhil Jayachandran as Chief Marketing Officer (CMO) to lead marketing efforts as the company experiences continued rapid growth.

While 2020 forced many rapid cultural, physical, and technological changes within contact centers, a new report released today by Observe.AI finds that many contact center leaders feel resilient and optimistic about the future. The report, titled, “Post-Pandemic Contact Center Report: Understanding the New World of Work,” shows that nearly 64% of leaders see their contact center as a revenue driver, and 85% are optimistic that they will be in the future. With this focus on revenue generation, nearly three quarters (72%) are hiring more this year, while the industry as a whole commits to building resilience by investing in new technologies and processes that place an emphasis on prioritizing and improving agents’ work experiences.