Articles from Messagepoint

Messagepoint announced today that it has been named a winner for the second consecutive year in the 2025 BIG Innovation Awards, presented by the Business Intelligence Group, in the software category. The Healthcare Touchpoint Exchange, a SaaS solution designed to support Medicare Advantage Organizations (MAOs) in preparing health plan materials, was recognized for its groundbreaking new AI-powered translation capabilities.

Messagepoint announced today that it has been named a Luminary in Celent’s “Customer Communication Management Solutions: Global Insurance Edition 2024” report for the second year in a row. Celent, a leading research and advisory firm focused on technology for financial institutions across the globe, evaluated 16 CCM solutions catering to the insurance market. The Luminary designation is the highest level of recognition within Celent’s Technical Capability Matrix.

Messagepoint announced today enhancements in the latest release of its intelligent Content Hub for customer communications management, designed to streamline the process of translating customer communications and documents while ensuring accuracy. New capabilities that augment generative AI-based translation have been added to the solution’s Assisted Authoring feature and include the ability to:

Messagepoint announced today it has been named a winner for the second year in a row of Business Intelligence Group’s Artificial Intelligence (AI) Excellence Awards, in the generative AI subcategory. The Artificial Intelligence Excellence Awards identify and recognize the truly unique solutions that stand out in a crowded AI space. Messagepoint won for its Assisted Authoring, which harnesses the power of generative AI to help users create clearer, more consistent and compliant content faster than ever before. Messagepoint is recognized for being the first customer communications management (CCM) industry software provider to offer generative AI capabilities that support content optimization for plain language, reading levels, sentiment, length and translation.

Messagepoint announced it has been named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group in the Software category for its Healthcare Touchpoint Exchange, a purpose-built SaaS solution that enables Medicare Advantage Organizations (MAOs) to dramatically reduce the workload, timelines and costs associated with health plan communications and materials preparation.

Messagepoint announced today that it has been recognized by Aspire Customer Communication Services as a leader for the sixth consecutive year in its 2023 Aspire Leaderboard™ for customer communications management (CCM) and customer experience management (CXM) technology vendors. Messagepoint’s Intelligent Content Hub for CCM is recognized in the Vendor-hosted SaaS, AnyPrem CCM and Enterprise Communications Processing (ECP) categories and is the standout leader in all Aspire’s rankings when it comes to AI-powered Content Intelligence capabilities for CCM.

Messagepoint announced today enhancements to its generative AI capabilities to further support organizations in creating communications that are easy for customers to understand. As part of its Intelligent Content Hub for customer communications management, Messagepoint’s AI-powered Assisted Authoring will now support translation into over 80 languages and suggest content rewrites to align communications with the ISO standard for plain language. Messagepoint’s Assisted Authoring capabilities are governed by enterprise-grade controls that safely make it faster and easier for marketing and customer servicing teams to translate and optimize content, while still retaining complete control over the outgoing message.

Messagepoint announced today it has been named a Luminary in the “CCM Solutions: Global Insurance Edition” report published by Celent, the leading research and advisory firm focused on technology for financial institutions across the globe. Celent’s report provides an overview of 13 different customer communications management (CCM) solutions available to organizations in the insurance industry, evaluating each on the sophistication and breadth of their technology. As a Luminary, the Messagepoint platform earned the highest degree of recognition in both categories.

Messagepoint announced today it has been named a winner in the Business Intelligence Group’s Artificial Intelligence (AI) Excellence Awards. The AI Excellence Awards recognize organizations, products and people that use AI to solve real problems. As an organizational winner of an AI Excellence Award, Messagepoint was recognized for creating transformative solutions for the customer communications management (CCM) space through its proprietary cutting-edge AI and natural language processing (NLP) capabilities.

Messagepoint today announced the launch of Semantex™, its new division providing an artificial intelligence (AI)-based content intelligence platform designed to empower developers tackling complex content-related challenges. Powered by AI, machine learning and natural language processing, Semantex enables developers to make API calls to assess text-based content fragments, blocks, documents or an entire content corpus. Semantex provides intelligent content extraction, classification, analysis, outlier detection and enrichment services in support of a wide range of use cases including text comparison, search, cross-document analysis, digital transformation, platform migration, content clean-up, compliance assessments, contract analysis and more.

Messagepoint announced today it has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management (CCM) 2022 Vendor Assessment (DOC #US48167722, June 2022). Vendor assessments involved customer interviews and a comprehensive survey to ensure vendor offerings qualified both from a capability and a strategy perspective.

Messagepoint announced today it has been named a Leader in the 2022 Aspire Leaderboard™ for customer communications management (CCM) and customer experience management (CXM) for the fifth consecutive year. Specifically, Messagepoint has been recognized as a leading provider in both the Vendor Hosted SaaS CCM grid, as well as the AnyPrem CCM Software grid due to its flexibility in offering both cloud-based and hybrid-cloud deployment options. Additionally, Messagepoint was named a leader in the Enterprise Communications Processing (ECP) grid, reflecting expertise in enabling and tracking fundamental operational aspects. Revamped this year, the Aspire Leaderboard now ranks CCM-CXM software, services and solution providers into dynamic vendor grids, enabling users to further evaluate providers based on their individual requirements. Aspire’s AnyPrem CCM Software grid reviews vendors that give customers a range of options to deploy the solution on-premise or in a hosted, public, virtual private or hybrid cloud configuration. The Vendor Hosted SaaS CCM grid reviews vendors that leverage open APIs and/or headless architecture with an emphasis on making data security, regulatory compliance and privacy by design essential. The Enterprise Communications Processing grid reviews vendors that provide sophisticated production, output management, distribution, process and response automation capabilities.

Messagepoint announced today that it has entered into a global OEM partnership with Sefas. Messagepoint will leverage Sefas Designer’s communications composition capabilities in Messagepoint Composer, a new add-on module to the Messagepoint platform. In addition, the enterprise communications processing (ECP) capabilities available in the Sefas Harmonie Communications Suite and the digital archive product will be offered through an add-on module called Messagepoint ECP to provide communications processing, delivery, tracking and archiving capabilities.