Articles from Medallia, Inc.

Medallia, Inc., the global leader in customer and employee experience, today announced the launch of a new technology partner program that will enable organizations to innovate, build, and increase revenue growth with Medallia.

Medallia, Inc., the global leader in customer and employee experience, today announced details for the industry’s premier event, Experience ‘25. The global event will be held at Wynn Las Vegas from March 24–26, 2025 and feature exceptional brands, pioneering leaders, and insightful peers to network with.

Medallia, Inc., the global leader in customer and employee experience, today announced that long-standing client Prudential Financial, an American Fortune Global 500 and Fortune 500 company, is this year’s recipient of Forrester’s “Customer-Obsessed Enterprise Award.” The award recognizes organizations that place customers at the center of their leadership, strategy, and operations to deliver outstanding CX and accelerate business outcomes.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Strong Performer in The Forrester Wave™: Customer Analytics Technologies, Q2 2024.

Medallia, Inc., the global leader in customer and employee experience, today announced its flagship event Experience is expanding with a world tour bringing the global event to more Medallia customers and experience leaders around the world in six key cities. After the incredible event in Las Vegas earlier this year as well as Paris last week, the Experience World Tour will visit Munich, Barcelona, Mexico City, London, and Melbourne in more intimate settings over the next several months.

Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as a leader in The Forrester Wave™: Text Mining and Analytics Platforms, Q2 2024. This report evaluated 11 service providers based on 26 criteria.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named as a finalist in the Best Cloud-Based CX Solution of the Year category at the CCW Excellence Awards. The awards aim to elevate the contact center industry by recognizing the most innovative companies and top performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations.

Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the “Best Use of Customer Insight” accolade by the Institute of Customer Service. The award marks a key milestone for the British airline as it now embarks on a new phase of its Voice of the Customer (VOC) program – connecting its Customer Experience (CX) and brand data. This will provide Virgin Atlantic with a comprehensive view of its customers’ experiences to inform meaningful change and strengthen the company’s brand.

Medallia, Inc., the global leader in customer and employee experience, today announced that VIA University College, a University of Applied Sciences with nearly 20,000 students across eight campuses in central Denmark, has leveraged Medallia Ideas to build an online collaboration and crowdsourcing community, VIA Crowd Lab, to digitize innovation and entrepreneurship and source new solutions to complex challenges.

Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as a Technology Leader in the Q4 2023 Spark Matrix for Digital Marketing Analytics, published by leading market research firm Quadrant Knowledge Solutions. As one of the top performers in the report, analysts state that Medallia “provide[s] a sophisticated and comprehensive technology platform to address various use cases, such as delivering real-time personalization to customers.”

Medallia, Inc., the global leader in customer and employee experience, today announced its recognition as a Leader in the SPARK Matrix™ Customer Journey Analytics (CJA), 2023. It includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading Customer Journey Analytics vendors in the form of its SPARK Matrix™. It gives strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market position.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Strong Performer in The Forrester Wave™: Real-Time Interaction Management (RTIM), Q1 2024.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC). Medallia was named a leader for its Ability To Execute’ and Completeness Of Vision.

Medallia, Inc., the global leader in customer and employee experience, today announced the addition of Ben Brewer as Chief Revenue Officer. Brewer brings extensive experience leading large sales organizations at companies like Cornerstone OnDemand, SAP Concur, and Nintex.

Medallia, Inc., the global leader in customer and employee experience, today announced the findings of its new research report, Understanding Personalization Efforts in the Hotel and Retail Industries.

Medallia, Inc., the global leader in customer and employee experience, today announced the launch of Medallia Agile Research, a fully self-service advanced market research tool that will be fully integrated into Medallia Experience Cloud. This innovative product will be available for all Medallia Experience Cloud users to enable customer experience, research, and insights teams to leverage one unified platform to measure and analyze consumer, market and brand insights for a comprehensive view of the business ecosystem.

Medallia, Inc., the global leader in customer and employee experience, today announced at its Experience ‘24 conference four ground-breaking artificial intelligence (AI) innovations that will fundamentally change how organizations can personalize customer and employee experiences.

Medallia, Inc., the global leader in customer and employee experience, today announced a commitment to achieve net-zero greenhouse gas (GHG) emissions by 2040, 10 years ahead of what is required in The Paris Agreement. The Paris Agreement calls on countries to reduce their emissions and work together to adapt to the impacts of climate change.

Medallia, Inc., the global leader in customer and employee experience, today announced the company has been recognized as a Leader in the IDC MarketScape Voice of the Customer (VoC) Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023).

Medallia, Inc., the global leader in customer and employee experience, today announced BSH Group, a global leader in the home appliance industry, has used Medallia Experience Orchestration to understand the journeys of its customers, fueling their transformational expansion from business-to-business (B2B) into the direct-to-consumer market.

Medallia, Inc., the global leader in customer and employee experience, today announced Thesis, one of the pioneers of cognitive enhancers, has seen an immediate impact after deploying Medallia. In just the first 30 days with Medallia, Thesis’ survey response rate has increased from 4.4% to 13.3% and its customer satisfaction from 90% to 93.2%.

Medallia, Inc., the global leader in customer and employee experience, today announced the addition of Simonetta Turek as Chief Product Officer. Turek brings decades of leadership with a focus on innovation and customer experience globally. She will lead product management and design at Medallia as a member of the executive leadership team.

Medallia, Inc., the global leader in customer and employee experience, today released its third annual Global Impact Report, highlighting progress related to social impact, environmental strategy, and governance standards.

Medallia, Inc., the global leader in customer and employee experience, today announced details for the industry’s premier event, Experience ‘24. The global event will be held at Wynn Las Vegas from Feb. 5-7 with inspiring keynote speakers, thought-provoking and educational sessions, and demonstrations of groundbreaking new technology that will make it easier for the world’s largest companies to personalize every customer and employee experience.

Medallia, Inc., the global leader in customer and employee experience, today announced that the U.S. Department of Veterans Affairs (VA) has established an enterprise-wide acquisition of Medallia Software-as-a-Service (SaaS) technology in order to meet its agency goals and continue to lead the government in operational experience management.