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Articles from IntelePeer

IntelePeer Expands Clinical-Grade Agentic Voice AI to Radiology, Delivering Higher Utilization, Lower No-Shows, and Measurable Financial Impact
IntelePeer, the healthcare-focused agentic AI and communications platform provider, today announced expanded availability of its Smart suite of solutions, including SmartAgent™, SmartOffice™, and SmartAnalytics™, purpose-built for multi-site outpatient radiology groups. These solutions automate high-volume patient access workflows, reduce no-shows, accelerate scheduling, and deliver measurable ROI with enterprise-grade safety, reliability, and interoperability.
By IntelePeer · Via Business Wire · December 1, 2025
IntelePeer Supercharges AI Platform with Microsoft Azure Cosmos DB for Enterprise-Grade Performance
IntelePeer, an end-to-end conversational and agentic AI platform provider, today announced it has integrated advanced capabilities of Microsoft Azure Cosmos DB into its conversational and agentic AI platform, giving multi-location healthcare organizations and medical practices enterprise-grade performance and scalability for delivering superior patient experiences.
By IntelePeer · Via Business Wire · November 19, 2025
IntelePeer Named Best Managed AI Services Provider in Remend’s 2025 AI Service Provider Report
IntelePeer, the only end-to-end conversational AI platform provider, has been recognized as the Best Managed AI Services Provider in the 2025 AI Service Provider Report by Remend, a leading strategic technology advisory firm. Remend cited IntelePeer’s strengths in implementation, integration, support, and security, as well as its vertical market expertise in healthcare, financial services, insurance, and retail as the basis for the award.
By IntelePeer · Via Business Wire · November 12, 2025
IntelePeer Introduces SmartAnalytics Starter Pack to Accelerate AI Adoption and Measurably Improve Business and Patient Outcomes
IntelePeer, the trusted leader in AI-powered automation and analytics for customer and patient interactions, today introduced at HLTH 2025 the SmartAnalytics™ Starter Pack. The Pack gives multi-site healthcare organizations AI-powered analytics and insights that help lower no-show rates, reduce unanswered calls, and recover outstanding patient receivables.
By IntelePeer · Via Business Wire · October 21, 2025
IntelePeer Appoints Nancy Scott Chief Marketing Officer
IntelePeer, the only end-to-end conversational AI platform provider, is pleased to announce the appointment of Nancy Scott to the position of Chief Marketing Officer (CMO). An accomplished, tech-savvy communications and marketing leader, Nancy oversees IntelePeer’s marketing strategy facilitating the company’s continued growth and brand evolution.
By IntelePeer · Via Business Wire · September 17, 2025
IntelePeer Recognized as a Standout Vendor in Opus Research’s 2025 Conversational AI Intelliview
IntelePeer, the leading end-to-end conversational AI platform provider, has been named a Standout Vendor in the recently released 2025 Conversational AI Intelliview by Opus Research, a leading advisory firm focused on customer experience and digital transformation. The report evaluated 16 solution providers across the enterprise self-service landscape, highlighting those that deliver scalable, secure, and rapidly deployable AI-powered platforms.
By IntelePeer · Via Business Wire · September 16, 2025
IntelePeer and Planet DDS Partner to Power Smarter, AI-Driven Patient Communications for Dental Practices
IntelePeer, a leading end-to-end conversational AI platform provider, announces a new, strategic partnership with Planet DDS, the premier cloud-based dental software provider. This collaboration brings advanced conversational AI and automation capabilities to Planet DDS users, enabling dental service organizations (DSOs) to reduce costly no-shows and cancellations, streamline administrative workflows, and deliver a more connected, patient-centric experience. As the dental industry continues to evolve, this integration gives DSOs the ability to deliver automated, timely communications resulting in a superior patient experience while driving operational efficiency and measurable business outcomes.
By IntelePeer · Via Business Wire · September 10, 2025
IntelePeer and Waterfield Tech Partner to Deliver Agentic AI That Unlocks Faster ROI for Enterprise Contact Centers
IntelePeer, a leading provider of end‑to‑end conversational AI solutions, today announced a strategic partnership with Waterfield Tech, a global customer‑experience engineering firm. By integrating IntelePeer’s agentic AI platform into Waterfield Tech’s portfolio, the companies will give enterprises a rapid, low‑risk path to modernizing customer interactions, regardless of whether their contact‑center infrastructure is on‑premises, in the cloud, or hybrid.
By IntelePeer · Via Business Wire · September 3, 2025
IntelePeer Achieves Top Scores in DMG Consulting Conversational AI Vendor Report
IntelePeer, a leading provider of end-to-end conversational AI solutions, has received top scores in the 2025 DMG Consulting LLC “Conversational AI Solutions for the Enterprise” report. The company earned standout customer satisfaction rankings across all major evaluation categories, including functional capabilities, product performance, and vendor satisfaction.
By IntelePeer · Via Business Wire · August 26, 2025
IntelePeer Now Available in the Microsoft Azure Marketplace
IntelePeer, a leading, end-to-end conversational AI platform provider, today announced the availability of SmartAnalytics in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. IntelePeer customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management.
By IntelePeer · Via Business Wire · August 19, 2025
IntelePeer Announces Business Results For 1st Half of 2025
IntelePeer, the leading end-to-end conversational AI platform provider, today reports its business results for the first half of 2025. In addition to contracted annual recurring revenue (cARR) for the company’s enterprise segment growing by 37% versus the same period in 2024, AI related cARR increased by 60%. In the healthcare vertical, the company is now serving more than 1,500 clinics throughout North America due to strong demand for its AI-powered solutions.
By IntelePeer · Via Business Wire · August 13, 2025
IntelePeer Achieves ISO/IEC 42001 Certification, Underscoring Its Commitment to Secure, Ethical, and Transparent AI Practices
IntelePeer, a leading, end-to-end conversational AI platform provider, today announced it has achieved ISO/IEC 42001 certification, placing the company among a select group of organizations that have met the rigorous criteria and earned compliance with the world’s first international standard for AI management systems. This certification demonstrates IntelePeer's commitment to managing its AI-powered service offerings responsibly, ethically, and transparently, aligning with industry best practices and enhancing customer trust.
By IntelePeer · Via Business Wire · August 7, 2025
IntelePeer Launches SmartAgent Agentic AI for DSOs
IntelePeer, the leading end-to-end conversational AI provider, with its long history in serving Dental Service Organizations (DSOs), today announced the launch of SmartAgent™ for DSOs, a next generation agentic AI automation solution that improves operational efficiency, reduces costs, and delivers consistent, high-quality patient experiences across multi-location practices.
By IntelePeer · Via Business Wire · August 6, 2025
IntelePeer Emerges as AI Partner of Choice for PE-Backed Companies, Driving Value Creation in Healthcare
IntelePeer, the leading end-to-end Conversational AI platform, today announced continued momentum among private equity (PE) firms seeking to drive operational efficiency and margin expansion across their healthcare portfolios. With 26 healthcare customers backed by 33 PE firms, IntelePeer is rapidly emerging as a strategic enabler for PE-backed companies navigating rising labor costs, debt pressures, and the urgent need for digital transformation.
By IntelePeer · Via Business Wire · July 24, 2025
IntelePeer Joins athenahealth’s Marketplace Program to Deliver Advanced Patient Engagement Opportunities to the Healthcare Industry
IntelePeer, the leading end-to-end conversational AI platform provider, today announced an agreement with athenahealth, Inc. through the company’s award-winning athenahealth® Marketplace program. Now available to athenahealth’s growing network of healthcare providers, its SmartAgent solution enables enhanced patient engagement, streamlined operations, and an increased ROI. The athenahealth Marketplace empowers athenahealth customers to easily discover and implement solutions that meet their unique needs, fostering a more efficient and patient-centered approach to care.
By IntelePeer · Via Business Wire · July 22, 2025
IntelePeer Joins Henry Schein One Academic Partner Program
IntelePeer, a leading, end-to-end conversational AI platform provider for Dental Service Organizations (DSOs), today announced that it is now an authorized integration vendor in the Henry Schein One Academic Partner Program. With this integration, dental academic clinic teams can now easily use IntelePeer to implement AI voice agents and call centers within their clinical workflows to optimize scheduling and help prevent missed patient calls, augment front office staffing needs, and improve revenue.
By IntelePeer · Via Business Wire · July 17, 2025
IntelePeer Achieves HITRUST r2 Certification Demonstrating the Highest Level of Information Protection Assurance
IntelePeer, the leading end-to-end conversational AI platform provider, today announced its AI Hub and suite of Smart automation solutions have earned certified status by HITRUST for information security.
By IntelePeer · Via Business Wire · July 14, 2025
IntelePeer and SOAP Health Announce Strategic Partnership to Leap Forward Healthcare Efficiency and Patient Outcomes
IntelePeer, the leading end-to-end Conversational AI platform, today announced a strategic partnership with SOAP Health, the pioneer of AI-First Primary Care™, to transform both administrative and clinical efficiency across the healthcare industry. The collaboration combines IntelePeer’s SmartAgent™ and SmartAnalytics™ solutions with SOAP Health’s patented, animated, voice-based digital human ClinicalAI™ assistant to deliver a fully automated, smart patient engagement and clinical workflow solution. The results: streamlined workflows, improved diagnostic accuracy, and a significant financial lift for providers.
By IntelePeer · Via Business Wire · July 10, 2025
Jefferson Dental & Orthodontics Selects IntelePeer’s Conversational AI Platform to Revolutionize Patient Communications
IntelePeer, a leading, end-to-end conversational AI platform provider for Dental Service Organizations (DSOs), today announced that Jefferson Dental & Orthodontics has selected its conversational AI platform to transform patient engagement and streamline operations across its 70+ locations. The win reinforces IntelePeer as the go-to provider for DSOs, delivering unparalleled speed-to-value, scalability, and measurable business impact.
By IntelePeer · Via Business Wire · May 28, 2025
IntelePeer Introduces Next Generation Agentic AI
IntelePeer, a leading, end-to-end conversational AI platform provider, has introduced next generation agentic AI capabilities that can be delivered from the IntelePeer AI Hub. With advanced conversational capabilities, IntelePeer’s new release of its AI Hub lets users quickly build, test and implement agentic AI solutions, reducing time-to-market and simplifying deployment with an enterprise-grade voice AI solution. IntelePeer’s next generation agentic AI is capable of completing complex tasks and achieving self-serve rates of 90%+ with no to minimal human intervention. Coupled with IntelePeer’s next generation voice capabilities and SmartAnalytics, the AI Hub sets a new standard for how organizations can deploy voice-enabled agentic AI at scale.
By IntelePeer · Via Business Wire · May 19, 2025
IntelePeer Introduces SmartAnalytics to Enhance Conversational AI Customer Interactions and Reporting
IntelePeer, a leading end-to-end Conversational AI platform provider, introduces SmartAnalytics, a comprehensive suite of reporting and insight tools that captures every customer interaction with AI agents and live representatives. Available to all SmartAgent and SmartOffice customers, SmartAnalytics features an Interaction Explorer, a powerful way to search and track trends from customer communications, a self-service business intelligence functionality to custom tailor analysis to meet business needs, and real-time data insights that can be exported across the business.
By IntelePeer · Via Business Wire · May 12, 2025
IntelePeer and Redox Partner to Accelerate Implementation Timelines of AI Solutions for PE-backed Healthcare Companies
IntelePeer, the leading end-to-end conversational AI platform provider, and Redox, a leading provider of healthcare data interoperability solutions, today announce a new partnership to accelerate AI implementations for private equity-backed healthcare companies. Through this collaboration, healthcare groups using IntelePeer’s SmartAgent and SmartOffice solutions can rely on the simplicity of a turnkey AI solution that can be rapidly deployed with secure access into hundreds of healthcare applications, including electronic health record (EHR) systems and Practice Management Solutions (PMS). Coupled with IntelePeer’s reliable and scalable voice and omnichannel AI agents, these solutions enable organizations to achieve financial returns in less than three months.
By IntelePeer · Via Business Wire · May 6, 2025
IntelePeer’s NEWT AI Recognized for Exceptional Customer Experience in the 2025 Excellence in Customer Service Awards
IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. The recognition highlights the company’s unwavering commitment to delivering outstanding customer experiences and its leadership in service excellence.
By IntelePeer · Via Business Wire · April 30, 2025
IntelePeer Introduces Next Generation Voice AI Capabilities
IntelePeer, a leading, end-to-end conversational AI platform provider, launches next generation voice capabilities. Designed to handle verbal communications, the new speech processing technology enables automatic speech recognition (ASR) and text-to-speech (TTS) streaming that provides users with advanced control and customization within a communications workflow. The system improves customer experience with more natural interactions, ensures low latency that enables real-time conversations, and improves the overall performance of the company’s AI and automation platform.
By IntelePeer · Via Business Wire · April 24, 2025
IntelePeer Joins Henry Schein One API Exchange as an Authorized Integration Vendor
IntelePeer, the leading end-to-end conversational AI platform provider, is now an authorized integration vendor in the Henry Schein One API Exchange, allowing dental practice teams to easily use IntelePeer’s SmartAgent and SmartOffice solutions. Offering highly personalized and timely patient interactions, these solutions utilize reliable, scalable AI agents that automate inbound and outbound patient calls and provide self-service options, guaranteeing efficient resolution of inquiries around the clock.
By IntelePeer · Via Business Wire · March 31, 2025
IntelePeer’s AI-Powered Solutions Deliver Measurable Business Outcomes for Leading Healthcare Organizations
IntelePeer, the industry’s only end-to-end conversational AI platform, is delivering to leading healthcare organizations tangible business results that provide a better patient experience, increase revenues, and improved net margins. Enabling organizations to break even in six months or less followed by a significant improvement in operating margins via the deployment of dozens of use-cases, these companies are using IntelePeer to automate appointment management, new patient on-boarding, revenue cycle management, question and answer responses, and more.
By IntelePeer · Via Business Wire · March 24, 2025
IntelePeer Announces Record 2024 Business Results
IntelePeer, a leading full-stack conversational AI platform provider, today reported a record-setting fiscal year 2024. In addition to AI-related annual recurring revenue (ARR) growing by more than 40% last year, the company’s bookings grew by 82%, with 90% of those bookings for AI solutions. In addition, the company’s subscription-based business grew approximately 45%.
By IntelePeer · Via Business Wire · March 11, 2025
Marquette University School of Dentistry Taps IntelePeer to Enhance Patient Care and Satisfaction
IntelePeer, a leading conversational AI platform provider, has partnered with Marquette University School of Dentistry, Wisconsin’s only dental school, to deploy IntelePeer’s SmartOffice solution. Powered by the latest in Generative AI technology, SmartOffice will automate and offer self-serve options for inbound and outbound patient calls, giving patients peace of mind knowing their inquiries will be handled and resolved quickly and efficiently while ensuring maximum operatory occupancy which is critical for student practice in a patient-centered environment.
By IntelePeer · Via Business Wire · February 11, 2025
Pioneering the Future: IntelePeer Wins BIG Innovation Award for its AI Hub and SmartAgent and SmartOffice Solutions
IntelePeer, the industry’s only full-stack conversational AI platform, is pleased to announce its recognition as a winner in the prestigious 2025 BIG Innovation Awards, presented by the Business Intelligence Group. The honor highlights the company’s AI Hub and SmartAgent and SmartOffice solutions that are making a transformative impact for clients in such industries as Healthcare, FinServ, and Retail.
By IntelePeer · Via Business Wire · January 15, 2025
IntelePeer Appoints Arnaud Kraaijvanger to Chief Marketing Officer
IntelePeer, a leading provider of AI-driven communication automation solutions, is pleased to announce the appointment of Arnaud Kraaijvanger to the position of Chief Marketing Officer (CMO). A performance-driven B2B SaaS executive with extensive experience in strategic planning, execution, and organizational development across all marketing functions, Arnaud will oversee IntelePeer’s marketing strategy to facilitate continued growth and brand evolution.
By IntelePeer · Via Business Wire · December 10, 2024
42 North Dental Partners with IntelePeer to Enhance Patient Care and Satisfaction
IntelePeer, a leading provider of AI-powered communications automation solutions, has partnered with 42 North Dental, a leading dental service organization based in the Boston area that supports 38 practice brands and 100+ locations. As part of the partnership, 42 North Dental will deploy IntelePeer’s SmartOffice solution, powered by the latest in Generative AI technology, throughout its practices to automate and offer self-serve options for inbound and outbound customer calls, giving patients peace of mind knowing their inquiries will be handled and resolved quickly and efficiently.
By IntelePeer · Via Business Wire · November 19, 2024
IntelePeer SmartAgent and SmartOffice Solutions Now Available in the Microsoft Azure Marketplace
IntelePeer, a leading AI-powered Communications Automation provider, has today announced the availability of its SmartAgent and SmartOffice solutions, powered by the latest in generative AI technology, in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. IntelePeer customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management.
By IntelePeer · Via Business Wire · November 13, 2024
IntelePeer Welcomes New Chief Product Officer to Drive AI and Industry Solutions
IntelePeer, a leading provider of AI-driven communication automation solutions, is pleased to announce the appointment of Brandon Nott as Chief Product Officer (CPO). Nott joins IntelePeer with an impressive track record in developing transformative B2B SaaS products and overseeing the successful launch of AI and customer experience (CX) solutions. With extensive experience in product strategy, engineering, and customer success, Nott will play a pivotal role in expanding IntelePeer’s product portfolio and market impact.
By IntelePeer · Via Business Wire · October 31, 2024
IntelePeer Enhances Automation Opportunities in the Contact Center with Pindrop® Partnership
IntelePeer, a leading AI-powered Communications Automation provider, today announced its partnership with Pindrop, a global leader in voice authentication and security. Through the partnership, Pindrop® Passport and Pindrop® Protect are now available via IntelePeer’s AI-powered solutions. With the Pindrop integration, contact centers receive the intelligence needed to quickly authenticate callers which enables the automation of more complex customer interactions.
By IntelePeer · Via Business Wire · September 10, 2024
IntelePeer Inks New, Multi-Million Dollar Generative AI Agent Deal
IntelePeer, a leading AI-powered communications automation platform provider, has signed a new, 8-figure generative AI agent deal with a Fortune 100 FinTech company. With a goal of improving the overall customer experience (CX) as well as reducing its contact center labor costs, the company is using AI agents to realize a savings of approximately $3 - $6 for each call fully self-served by IntelePeer’s SmartAgent while taking automation rates to more than 70%, resulting in over 10X the Return on Investment (ROI). Results to date include:
By IntelePeer · Via Business Wire · August 15, 2024
IntelePeer Secures $140 Million Strategic Growth Investment to Drive the Development of AI Agents for Improved Customer Experiences
IntelePeer, a leading AI-powered Communications Automation provider, today announced the completion of $140 million in new growth funding and debt financing. This strategic growth investment was co-led by Savant Growth LLC and VantagePoint Capital Partners with support from Savant limited partners including Coller Capital, Hollyport Capital, Manulife Investment Management and Achmea. Vector Capital, through its newly formed direct credit strategy, Vector Velocity, led the debt financing. Stifel, Nicolaus & Company, Inc. served as financial advisor to IntelePeer. The new financing allows for the continued execution of IntelePeer’s vision to reinvent the contact center and reimagine the customer experience through AI and automation.
By IntelePeer · Via Business Wire · July 25, 2024
IntelePeer Introduces SmartCommunicator™ for Microsoft Teams
IntelePeer, a leading AI-powered Communications Automation Platform provider, introduces SmartCommunicator for Microsoft Teams bringing customer-specific AI and automation to front office and other enterprise workers communicating and collaborating within the Teams environment. A new module available with the company’s SmartOffice and SmartWorker solutions, SmartCommunicator delivers IntelePeer’s award-winning platform to Teams users and allows for intelligent presence and skill-based routing for any incoming customer interaction, including text, email, and voice communications using individual or shared inboxes. SmartCommunicator is available through the Microsoft Teams Marketplace.
By IntelePeer · Via Business Wire · July 11, 2024
CRN Honors IntelePeer’s Keli Davis on the 2024 Women of the Channel List
IntelePeer, a leading Communications Automation Platform provider, announced today that CRN®, a brand of The Channel Company, has named Keli Davis, Vice President of Strategic Partnerships, to the Women of the Channel list for 2024 for the fourth consecutive year. Every year, CRN recognizes women from vendor, distributor and solution provider organizations whose expertise and vision are leaving a noticeable and commendable mark on the technology industry.
By IntelePeer · Via Business Wire · May 15, 2024
IntelePeer Receives 2024 CUSTOMER Magazine Product of the Year Award for Third Consecutive Year
IntelePeer, a leading AI-powered communications automation platform provider, announced today that TMC, a global, integrated media company, has named SmartAgent a 2024 CUSTOMER Product of the Year Award winner.
By IntelePeer · Via Business Wire · April 25, 2024
IntelePeer Integrates with Microsoft Azure OpenAI Service to Deliver AI Automation Solutions to Significantly Improve Customer Service
IntelePeer, a leading AI-powered Communications Automation Platform provider, has integrated with Microsoft Azure OpenAI Service to embed OpenAI GPT into the company’s Communications Automation Platform and Intelligent Virtual Assistant (IVA), SmartAgent™. With this integration, IntelePeer is delivering advanced solutions to fully automate customer interactions and improve operational efficiencies for businesses while creating a faster and easier customer experience.
By IntelePeer · Via Business Wire · April 18, 2024
IntelePeer Receives 2023 CUSTOMER Magazine Contact Center Analytics Product of the Year Award
IntelePeer, a leading AI-powered communications automation platform provider, announced today that TMC, a global, integrated media company, has named its Call Summary Dashboard a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner. The Dashboard, an extension of the SmartFlows platform, uses AI to enable companies to access real-time data, helping them identify cost-saving opportunities and exceed business revenue goals and objectives.
By IntelePeer · Via Business Wire · January 29, 2024
IntelePeer Studies Customer Interactions to Determine the ‘Why’ Behind the Contact
IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K and available on a complimentary basis through June 30, 2024. The IntelePeer AI Intent Study enables businesses to develop a roadmap for the implementation of AI and automation in their customer service environments. During the last six months, IntelePeer’s Intent Study has been instrumental in analyzing the traffic of enterprise customers with 100s of millions of interactions to date to determine the reasons why customers reach out to their businesses. The analysis has been used to define and prioritize the interactions that can be automated.
By IntelePeer · Via Business Wire · January 4, 2024
IntelePeer Delivers Generative AI Solutions to its Customers
IntelePeer, a leading AI-powered communications automation platform provider, announces the delivery of generative AI solutions to its customers. With a total value worth more than $2.3M in revenue for IntelePeer, the deals are anticipated to generate millions of dollars in savings for these companies stemming from reductions in human resources, IT and operational expenditures.
By IntelePeer · Via Business Wire · December 19, 2023
IntelePeer Appoints Geoff Chretien to Senior Vice President of Channels
IntelePeer, a leading provider of AI-powered communications automation solutions, announces the appointment of Geoff Chretien to Senior Vice President of Channels. An accomplished sales leader with more than twenty-five years of experience in the communications, cloud software, and SaaS industries, Chretien will oversee IntelePeer’s channel sales team, while facilitating further growth and development, fostering channel relationships, and expanding partnerships.
By IntelePeer · Via Business Wire · December 13, 2023
IntelePeer Partners with Dental Robot
IntelePeer, a leading provider of AI-powered communications automation solutions, has partnered with Dental Robot, the first intelligent automation platform designed for dental support organizations (DSO) to transform the $30B DSO marketplace where most calls and communications have changed very little in the last 20 years. Created initially to automate the insurance verification process, Dental Robot will now implement IntelePeer’s communications automation platform (CAP) to deliver an omni-channel, self-serve environment to its customers’ patients in order to improve data integrity within RCM (Revenue Cycle Management). To kick off the partnership, the two companies will be presenting at Becker’s Healthcare Future of Dentistry Roundtable.
By IntelePeer · Via Business Wire · October 26, 2023
IntelePeer Solidifies its Position as a Leading AI-powered Communications Automation Provider
IntelePeer, a leading provider of AI-powered communications automation solutions, introduces its new website: IntelePeer.ai created to align with its strengthened commitment to leading the communications automation market with best-in-class generative AI solutions. Additionally, the Company introduces its new AI Hub for facilitating the secure integration of AI technologies and customer data into its suite of Smart products to enhance customer interaction automation and workflow capabilities exponentially.
By IntelePeer · Via Business Wire · October 2, 2023
IntelePeer Welcomes Marc Loney as Vice President of New Logo Sales
IntelePeer, a leading provider of AI-powered communications automation solutions, today announced the appointment of Marc Loney as Vice President, New Logo Sales. With three decades of sales and marketing experience, Loney is charged with driving the Company’s growth in the Communications Automation and AI space by acquiring new automation clients, fortifying the system-integrator ecosystem, and fostering new customer acquisitions. In the position, Loney will also oversee and manage the sales team to meet or exceed sales revenue and booking targets and will contribute to the overall profitability of IntelePeer.
By IntelePeer · Via Business Wire · September 28, 2023
IntelePeer Launches SmartOffice Solution to Provide AI-Powered Communications Automation to Regional Offices and Retail Outlets
IntelePeer, a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations. Leveraging AI and analytics, SmartOffice will drive seamless containment and resolution of inbound customer interactions without the need for human intervention, thereby reducing spending and improving worker productivity.
By IntelePeer · Via Business Wire · September 27, 2023
IntelePeer Announces New AI-Powered Analytics Engine for SmartFlows Platform
IntelePeer, a leading provider of AI-powered communications automation solutions, announced today an extension to its SmartFlows platform, the Call Summary Dashboard, a drag-and-drop interface with AI and automation tools that enhances omnichannel communication workflows and allows businesses to track their ROI and identify cost-savings opportunities in real time. At no additional cost, existing IntelePeer customers can leverage the Call Summary Dashboard to build sophisticated hyper-automation omnichannel experiences without lengthy development cycles.
By IntelePeer · Via Business Wire · September 14, 2023
TMC Names IntelePeer a 2023 Communications Solutions Products of the Year Award Winner
IntelePeer, a leading Communications Automation Platform provider, announced today that TMC, a global, integrated media company, has awarded the Company’s SmartAgent and Communications Automation Platform (CAP) the 2023 Communications Solutions Products of the Year Award.
By IntelePeer · Via Business Wire · July 18, 2023
IntelePeer Promotes Ujjval Karihaloo to Chief Product Officer
IntelePeer, a leading Communications Automation Platform provider, today announces the appointment of Ujjval Karihaloo to Chief Product Officer. As a creative leader with over 20 years of experience in technology and software product delivery, Ujjval will lead IntelePeer’s product management teams toward a more deliberate focus on AI and automation offerings while aligning the business and product strategies.
By IntelePeer · Via Business Wire · July 10, 2023
IntelePeer Named a Communications Automation Platform Hot Vendor by Aragon Research
IntelePeer, a Communications Automation Platform provider, has been named a 2023 Hot Vendor in the Communications Automation market by Aragon Research. We believe the Hot Vendor listing is a landmark appointment for IntelePeer as Aragon Research ranks it among those companies fostering communication transformation with cutting-edge products, services and technologies in the communications automation platform (CAP) market.
By IntelePeer · Via Business Wire · June 29, 2023
IntelePeer Appoints Sergey Galchenko to Chief Technology Officer
IntelePeer, a leading Communications Automation Platform provider, announces the appointment of Sergey Galchenko to Chief Technology Officer. A proven leader with several patents, a wealth of technical expertise and deep knowledge of software product design and development, Mr. Galchenko will take the helm of IntelePeer’s AI-powered communications automation platform (CAP) and will spearhead the company’s integration of AI into its customer solutions.
By IntelePeer · Via Business Wire · May 31, 2023
CRN’s 2023 Women of the Channel Honors Keli Davis of IntelePeer
IntelePeer, a leading Communications Automation Platform provider, announced today that CRN®, a brand of The Channel Company, has named Keli Davis, Vice President of Strategic Partnerships, to the Women of the Channel list for 2023 for the third consecutive year. Every year, CRN recognizes women from vendor, distributor and solution provider organizations whose expertise and vision are leaving a noticeable and commendable mark on the technology industry.
By IntelePeer · Via Business Wire · May 25, 2023
IntelePeer Integrates ChatGPT into its SmartAgent Solution
IntelePeer, a leading Communications Automation Platform provider, today announced that SmartAgent, its digital solution for contact centers, will now leverage ChatGPT and eventually other generative AI technologies along with its suite of built-in, best-in-class solutions, like IBM Watson, Google Dialogflow and AWS Lex, to help businesses enhance their customer experience while introducing greater efficiencies and cost-effectiveness to their contact center operations. Contact centers currently struggle to keep up with high customer expectations, as long wait times, inconsistent service quality and high employee turnover rates continue to plague the industry. By integrating ChatGPT into its SmartAgent offering, IntelePeer will empower companies to reduce the cost of labor for contact centers through hyper-automation while allowing agents to focus on higher value, revenue-generating customer care tasks.
By IntelePeer · Via Business Wire · April 19, 2023
IntelePeer Appoints Gary Starling as Chief Information Security Officer
IntelePeer, a leading Communications Automation provider, today announced Gary Starling has been named Chief Information Security Officer (CISO). With more than 20 years of domestic and multi-national IT and information security experience, Gary will streamline complex IT and security solutions across all of IntelePeer’s business units, steering the company to develop a high-performance security team in opposition to new and emerging threats.
By IntelePeer · Via Business Wire · April 13, 2023
IntelePeer Receives 2023 CUSTOMER Magazine Product of the Year Award
IntelePeer, a leading Communications Automation Platform and Communications Platform-as-a-Service (CPaaS) provider, announced today that TMC, a global, integrated media company, has named SmartCommunicator as a 2023 CUSTOMER Product of the Year Award winner.
By IntelePeer · Via Business Wire · March 29, 2023
Aragon Research Named IntelePeer as Leading Communications Automation Platform Provider
IntelePeer, a leading Communications Automation Platform and Communications Platform-as-a-Service (CPaaS) provider, is pleased to announce it was highlighted as a leading provider in the recent Aragon Research Research Note on Communications Automation Platforms (CAP). The acknowledgment is a significant milestone for IntelePeer's platform and automation tools in this emerging CPaaS category.
By IntelePeer · Via Business Wire · March 20, 2023
Jeremy Jones of IntelePeer Honored as a 2023 CRN Channel Chief
IntelePeer, a leading Communications Automation Platform and Communications Platform-as-a-Service (CPaaS) provider, today announced that CRN®, a brand of The Channel Company, has recognized Jeremy Jones, IntelePeer’s Chief Commercial Officer, on its 2023 Channel Chiefs list. Every year, this list honors the IT channel executives who work tirelessly to advance the channel agenda and deliver successful channel partner programs and strategies.
By IntelePeer · Via Business Wire · February 6, 2023
Built In Honors IntelePeer in Its 2023 Best Places to Work Awards
Built In today announced that IntelePeer was honored in its 2023 Best Places to Work Awards. Specifically, IntelePeer earned a place on the Best Midsize Places to Work in Colorado list. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.
By IntelePeer · Via Business Wire · January 11, 2023
IntelePeer Wins Bronze in 12th annual Best in Biz Awards
IntelePeer, a leading Communications Platform as a Service (CPaaS) and Communications Automation Platform provider, has been named a bronze winner in Customer Service Department of the Year in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.
By IntelePeer · Via Business Wire · December 14, 2022
IntelePeer Enhances Platform Security, Achieving SOC 2 Type 2 Certification
IntelePeer, a leading Communications Platform as a Service (CPaaS) and Communications Automation Platform provider, has achieved System and Organization Controls (SOC) 2 Type 2 certification in compliance with the standards established by the American Institute of Certified Public Accountants (AICPA) and the Chartered Institute of Management Accountants (CIMA). This certification affirms IntelePeer’s commitment to policies, procedures and operations that meet SOC 2 standards for security.
By IntelePeer · Via Business Wire · December 7, 2022
Midsouth Electric Co-op Takes Customers Off of Hold with IntelePeer's SmartFlows Solution
IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Automation Platform provider, announced today that Midsouth Electric Co-op, an all-in-one cooperative electric and utility company serving southeastern Texas, has leveraged IntelePeer's SmartFlows solution to enhance its customer communications experience. With SmartFlows, Midsouth Electric Co-op is harnessing automation to enable self-serve and intelligent cloud-based call routing functionalities that ensure customers' calls are answered in a timely manner, especially during disaster-related events, thus decreasing customer frustration and boosting Midsouth’s efficiency.
By IntelePeer · Via Business Wire · November 21, 2022
IntelePeer Teams Up with BASE Technology to Train, Mentor and Employ Military Spouses
IntelePeer, a leading communication technologies provider, is honored to announce its collaboration with BASE Technology – a Wireless Technology Solutions, LLC (WTS) program – a program that addresses a fundamental need for our military families; a meaningful and portable career for military spouses. Today more than 300 spouses have taken the program’s aptitude test, with fourteen spouses securing new technology career opportunities. IntelePeer, an original BASE Technology partner, is leveraging its easy-to-use communications automation platform to provide training to program participants in valuable low- and no-code technology skills.
By IntelePeer · Via Business Wire · October 25, 2022
IntelePeer Joins Microsoft Teams' Operator Connect Program
IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, today announced its partnership with the Microsoft Teams' Operator Connect program. The partnership allows MS Teams customers to simply and quickly select IntelePeer to voice-enable their platform and seamlessly manage their calling services.
By IntelePeer · Via Business Wire · September 22, 2022
IntelePeer Honored with the Frost & Sullivan Technology Innovation Leadership Award
IntelePeer, a leading Communications Platform-as-a-Service and Communications Workflow Automation provider, is proud to announce that it has received Frost & Sullivan's Technology Innovation Leadership Award in the North American Programmable Communications Market for its Marketplace suite of low- and no-code applications. Frost & Sullivan recognizes companies for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development.
By IntelePeer · Via Business Wire · September 13, 2022
TMC Names IntelePeer a 2022 Communications Solutions Product of the Year Award Winner
IntelePeer, a leading Communications Platform-as-a-Service and Communications Workflow Automation provider, announced today that TMC, a global, integrated media company, has bestowed on its Marketplace platform a 2022 Communications Solutions Product of the Year Award.
By IntelePeer · Via Business Wire · July 21, 2022
CRN® Names Keli Davis of IntelePeer as a Rising Female Star
IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, is pleased to announce that CRN®, a brand of The Channel Company, has chosen Keli Davis, vice president of strategic partnerships, IntelePeer, for its 2022 Rising Female Stars list. The list honors 100 up-and-coming, dedicated, driven women who are leaving their mark and making a difference for solution providers throughout the IT channel. The award comes on the heels of Davis’ inclusion on CRN’s Women of the Channel list.
By IntelePeer · Via Business Wire · July 14, 2022
IntelePeer Wins 2022 Visionary Spotlight Award for Top Innovation
ChannelVision Magazine has recognized IntelePeer, a leading Communications Platform as a Service (CPaaS) and communications workflow automation provider, as a winner in the 2022 Visionary Spotlight Awards for Top Innovation. The annual VSA competition highlights both channel and service provider innovation in communications. The awards honor outstanding products, services and deployments across numerous categories.
By IntelePeer · Via Business Wire · June 29, 2022
IntelePeer and DevSavant Announce Universidad de los Andes Scholarship Winner
IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, and DevSavant.ai, a leading Colombian software development company, are pleased to announce the winner of the first annual DevSavant Academy Scholarship, Carlos Ariza, a 24-year-old student from Cucuta, Colombia. The winner was announced at the Digital Transformation 4.0 & Beyond presentation held at the Universidad de Los Andes.
By IntelePeer · Via Business Wire · June 13, 2022
Digital Transformation 4.0 & Beyond - IntelePeer and DevSavant to Present at the Universidad de Los Andes
IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, and DevSavant.ai, a leading Argentinian software development company, are pleased to announce its June 9, 2022 ‘Digital Transformation 4.0 & Beyond’ presentation at the Universidad de Los Andes. Upon conclusion of the presentation, the companies will announce the first student recipient of the DevSavant Academy Scholarship.
By IntelePeer · Via Business Wire · May 31, 2022
IntelePeer Honored With Two Stevie® Awards in the 2022 American Business Awards®
IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, today was named the winner of two bronze Stevie® awards in the 20th Annual American Business Awards®. The awards were bestowed upon IntelePeer for Customer Service Department of the Year category and Business Technology - Cloud Platform category both for IntelePeer’s CPaaS solution.
By IntelePeer · Via Business Wire · May 5, 2022
IntelePeer Achieves SOC 2 Certification
IntelePeer, a leading Communications Platform as a Service (CPaaS) and communications workflow automation provider, announces it has achieved Service Organization Control (SOC) 2 certification. Established by the American Institute of Certified Public Accountants (AICPA), the most influential body of professional accountants, and the Chartered Institute of Management Accountants (CIMA), SOC 2 compliance powers opportunity, trust and prosperity for businesses, people, and economies worldwide.
By IntelePeer · Via Business Wire · April 20, 2022
IntelePeer's Atmosphere Marketplace Awarded Best Innovation in Customer Experience by Enterprise Connect
IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and communications workflow automation provider, is proud to announce that Enterprise Connect presented the company with the Best Innovation in Customer Experience award. Enterprise Connect selected IntelePeer's Atmosphere Marketplace, a store of pre-built, plug-and-play no-code and low-code communications and customer experience applications, because of its ingenuity and innovative, industry-first qualities.
By IntelePeer · Via Business Wire · March 22, 2022
IntelePeer Receives 2022 CUSTOMER Magazine Product of the Year Award
IntelePeer, a leading communications platform as a service (CPaaS) and workflow automation provider, announced today that TMC, a global, integrated media company, has named Atmosphere Marketplace as a 2022 CUSTOMER Product of the Year Award winner.
By IntelePeer · Via Business Wire · March 21, 2022