Articles from Five9

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, has been named a winner of the 2024 Aragon Research Innovation Award for AI Contact Centers. Additionally, Five9 has been named a Leader in two Aragon Research Globe™ reports: AI Agent Platforms in the ICC, 2025, and Intelligent Contact Center, 2025.

Foundry's Computerworld have named Five9 (Nasdaq: FIVN) as a 2025 Best Places to Work in IT, ranking No. 13 among midsize organizations. This is Five9’s second consecutive year on the list which recognizes the top organizations that challenge their IT staff while providing great benefits and compensation.

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the latest release of the Microsoft Teams UC Integration with bi-directional presence to enhance agent-expert communication and accelerate resolutions for more complex customer requests. For the first time, both Five9 agents and Microsoft Teams users can simultaneously view everyone’s presence status, empowering contact center agents and back-office experts to click-to-call, conference in, or transfer calls with confidence.

Five9 (NASDAQ: FIVN) (“Five9” and the “Company”), provider of the Intelligent CX Platform, today announced that it has appointed Sagar Gupta, a Portfolio Manager at Anson Funds, to the Company’s Board of Directors (“Board”), effective immediately.

Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. This paradox highlights the need for businesses to strike a balance between AI-powered solutions and the human touch to meet the evolving expectations of this tech-savvy generation.

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, proudly announces that GenAI Studio has been recognized as a Best New Product by the prestigious 2024 BIG Awards for Business. Hosted by the Business Intelligence Group, this award celebrates companies, products, and leaders making a significant impact by reshaping their industries and setting new standards for success.

Five9 CX Summit -- Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced the expansion of its Five9 Genius AI suite with the launch of Five9 AI Agents, the next-generation of Five9 Intelligent Virtual Agents (IVA) which incorporates Generative AI. Five9 AI Agents empower businesses to create chat and voice bots that combine the conversational abilities of a human with the speed and extensive knowledge of AI. This will enable businesses to reduce the need for live agent interactions. Five9 AI Agents provides a conceptual dial-of-trust that allows businesses to balance flexibility and control to meet customers’ needs by blending generative AI with traditional pre-defined AI in the same conversation.

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the appointment of Ajay Awatramani as Chief Product Officer (CPO). With over 25 years of product experience and a proven track record of driving software innovation, Awatramani will lead Five9’s product strategy and product vision as the company continues to enhance its AI and CX offerings.

Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has once again been positioned by Gartner as a Leader in the Magic Quadrant for Contact Center as a Service for its Completeness of Vision and Ability to Execute. We believe our AI-driven platform supports large and complex CCaaS deployments, best-in-class professional services and customer support, and ease of use.

Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today released the results of a consumer survey, aimed at helping organizations understand how consumers perceive AI and evolving customer experiences. The survey explores consumer sentiments around AI and CX, as well as around holiday shopping, travel, and healthcare.

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 CX Summit Barcelona, taking place on November 12-14 at Torre Melina in Barcelona, Spain. CX Summit is Five9's premier annual CX conference, bringing together global industry leaders, innovators, and customer experience (CX) experts to explore the latest trends and strategies shaping the future of AI-driven customer experience. At this year’s event, Five9 is excited to announce speakers that include CX leaders from Alaska Airlines, BT, Deloitte, The Ivy Collection, Nasdaq, ServiceNow, as well as First Female NFL Coach Dr. Jen Welter, PGA Tour Pro Max Homa, and The Daily Beast Chief Content Officer Joanna Coles.

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the expanded availability in India with the addition of two new Five9 Data Centers in Delhi and Mumbai, India, to support both local and multi-national enterprises powering customer experience strategies in-region. Additionally, Five9 announced it has achieved Department of Telecommunications (DOT) Unified License (Virtual Network Operator) (UL VNO) licensing to provide Access Services, National Long Distance and International Long Distance in India. This allows Five9 to partner with local carriers and ISPs, to offer both telephony and network connectivity within the region powering next-generation customer experience.

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced it has been awarded Americas CCaaS Vendor Partner of the Year at Verint Engage 2024 in Orlando. This is Five9’s fifth time being awarded Verint’s CCaaS Vendor Partner of the Year across the duration of Five9 and Verint’s seven-year partnership. This recognition follows Five9 and Verint’s recent announcement of a new cloud integration that will allow customers to seamlessly purchase and implement Verint CX automation solutions in the Verint Cloud directly from Five9.

Great Place To Work® and Fortune magazine have selected Five9 (NASDAQ: FIVN) for the 2024 Fortune Best Workplaces in Technology™ List, coming in at 16th place in the large category. Earning a spot means that Five9 is one of the best companies to work for in the United States.

Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic approach to deliver fully customizable, AI-elevated CX across the customer journey. This process allows companies to quickly identify the high value cases for AI, implement and deploy them, and ultimately realize ROI sooner, all with the support and guidance of Five9 experts. The comprehensive set of orchestrated solutions creates AI-powered CX journeys, enabling companies to offer more contextual and personalized interactions that align with business goals.

Five9 (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced it has entered into a definitive agreement to acquire Acqueon, a pioneering real-time revenue execution platform. Adding Acqueon’s capabilities to Five9’s Intelligent CX Platform is a big step toward realizing Five9’s ambition to become the orchestration engine for every interaction across the entire customer journey, including marketing, e-commerce, sales and customer service. Through AI-driven, omnichannel proactive customer engagement, this strategic combination redefines how businesses engage with their customers – at the right time, in the right channel – to help deliver better outcomes.

Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. The evaluation was based on several criteria evaluating platform capabilities including analytics, channels, artificial intelligence (AI), integrations and more.

Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today released new insights and best practices designed to help healthcare organizations leverage AI to exceed patient and member expectations, build greater loyalty, and measurably improve results. The analysis titled “AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers” analyzes the strategies of 120 Five9 IVA healthcare customers leveraging its Intelligent Virtual Agent (IVA).

Great Place To Work® and Fortune magazine have honored Five9 as one of this year’s Best Workplaces in the Bay Area. This is Five9’s second time being named to this prestigious list, coming in at No. 17. Earning a spot means that Five9 has surpassed rigorous benchmarks, establishing itself as one of the best workplaces among companies headquartered in the San Francisco Bay region.

Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced its Workforce Engagement Management (WEM) solution has been awarded “Workforce Innovation of the Year” at the 2024 Customer Contact Week (CCW) Excellence Awards in Las Vegas, NV. The Customer Contact Week (CCW) Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact industry.

Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced the next step in its collaboration with Salesforce, focused on delivering joint AI-powered solutions to improve customer experiences (CX) in the contact center. The latest release of Five9 for Service Cloud Voice with Partner Telephony combines Salesforce Einstein with Five9’s suite of AI solutions to empower agents to better service customer requests, improve contact center management’s understanding of the overall health of operations, and provide customer resolutions that exceed expectations.

Five9, (NASDAQ: FIVN), provider of the leading Intelligent CX platform, today announced its sponsorship of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. At the event, Five9’s Chief Marketing Officer (CMO), Niki Hall, and Vice President of Marketing Intelligence and Evangelism, Steve Blood, will speak to industry leaders, innovators, and professionals on key topics in the workplace, including the latest trends, technologies, and strategies shaping the future of customer experience.

Five9, (NASDAQ: FIVN), provider of the leading CX intelligent platform, today announced enhancements to its integration with Zendesk Talk Partner Edition (TPE) that support the latest Zendesk Voice Comment and Standard Call Object features. Together, the companies are streamlining agent workspaces and enhancing contact center capabilities and controls to ensure every customer interaction is personalized and seamless.

ENTERPRISE CONNECT – Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced GenAI Studio, an industry-first solution that allows organizations to take general purpose, off-the-shelf Generative AI models, such as OpenAI, and customize them for the contact center in just a few clicks.

Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced the appointment of Steve Blood as Vice President of Market Intelligence and Evangelism at Five9. Based in Europe, Blood will focus on shaping and elevating Five9’s positioning as it expands its global leadership in customer experience.