Articles from Firstsource Solutions Limited

Firstsource Solutions Limited (NSE:FSL, BSE:532809), a leading global provider of business management services and an RP-Sanjiv Goenka Group company, today announced the acquisition of TeleMedik, a Puerto Rico based pioneer in the development and implementation of technological solutions. The acquisition significantly strengthens Firstsource’s end-to-end clinical and utilization management capabilities, expands its footprint across payer-provider networks, and further enriches the company’s fully integrated and differentiated Business Process as a Service (BPaaS++) offering for health plan clients.

Firstsource Solutions Limited (NSE:FSL, BSE:532809), a leading global provider of business management services and an RP-Sanjiv Goenka Group company, today announced a strategic partnership with Guidehealth – a pioneer in quality outcomes and value-based care innovation. This collaboration will empower health plans to deliver measurable value for members and providers by accelerating the adoption of next-generation, outcome-driven care models and preventive care.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, today announced that it has been positioned as a ‘Leader’ in Everest Group’s inaugural Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment 2024. This recognition highlights Firstsource’s commitment to delivering tech-enabled solutions that help healthcare payers drive efficiency, reduce costs, and enhance member experiences.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has acquired Quintessence Business Solutions & Services Private Limited, an India-based leader in outsourced revenue cycle management (RCM) services and technology. This strategic acquisition further strengthens Firstsource’s RCM solutions offerings, providing more comprehensive and AI-enabled RCM solutions for health systems, and growing its offshore capabilities.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of business process management (BPM) services and an RP-Sanjiv Goenka Group company, announced the launch of its new AI platform – FirstSenseAI – that enables companies to capture real-time customer data and use it to power intelligent, personalized interactions with instant insights and decision-making. With its ability to understand and respond to a customer’s needs in seconds, FirstSenseAI elevates the human experience, boosting customer loyalty while improving process efficiency.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, today announced that it has been positioned as a Leader in Everest Group’s Healthcare Payer Operations PEAK Matrix® Assessment 2022. This recognition from Everest Group comes on the heels of the ISG Provider Lens and Best in KLAS recognition that Firstsource’s healthcare teams have received recently.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, was ranked #1 in the 2022 Best in KLAS®: Software & Services Report, and noted as a leader in the Eligibility and Enrollment Services category. The report is based on insights gathered from thousands of healthcare organizations including direct feedback from Firstsource’s customers.

Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a leading provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, today announced its inclusion in the 2022 Bloomberg Gender-Equality Index (GEI). The modified market capitalization-weighted index aims to track the performance of public companies committed to transparency in gender-data reporting in 2022 and comprises 418 companies across 45 countries and regions.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been named a Leader in the Payer Digital Transformation Services category and a Rising Star in the Payer Business-Processes-as-a-Service (BPaaS) Services category by leading global technology research and advisory firm Information Services Group (ISG) in their quadrant report on Healthcare Digital Services - ISG Provider Lens™.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, today announced it has partnered with Eco-Mail, a leading SaaS provider that transforms physical mail assets into digital assets. Eco-Mail’s software adds to Firstsource’s digital enterprise workflow capabilities by enabling health plans to rapidly process and digitize incoming paper mail, making speed of processing faster, more accurate and more efficient.

Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a global business process solutions provider and an RP-Sanjiv Goenka Group company, announced that it has extended its partnership with UiPath, a leading enterprise automation software company, to advance its impact sourcing mission. This strategic partnership, which aims to provide career opportunities to the economically disadvantaged by training them in the latest digital technologies and developing an automation mindset, was also highlighted by Firstsource’s Chief Digital Officer Sundara Sukavanam at UiPath marquee customer and partner event, Forward IV, the world’s most immersive gathering of automation experts.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), an RP-Sanjiv Goenka Group company, announced today that it has received the Gold accreditation against the Investors in People (IIP) Standard for its UK operations. The Gold accreditation is currently held by only 17% of IIP accredited organizations. The achievement is even more significant considering the unprecedented challenges faced by organizations in the wake of the global health crisis. Firstsource, a leading global provider of customized Business Process Management (BPM) services, employs 28,000 people across four geographies – of whom 5,300 are based in the UK.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, today announced the launch of Firstsource Healthcare Cloud—a new, innovative platform which will support all U.S. healthcare products with expanded access, flexibility and security capabilities. The initial roll-out beginning today will include all U.S. revenue cycle management and patient financial services products, with the company’s payer-oriented solutions soon to follow.

Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, and Upfront Healthcare, a leading omnichannel communication and patient engagement platform, have joined forces to provide personalized navigation for each patient. The companies will offer data-backed personalization and health communications to engage patients before and after care – ultimately transforming the care experience and reducing friction.

Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a leading provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, unveiled the Firstsource Automation League – a citizen development program to democratize automation and empower the workforce. The program equips employees, even those without a programming background, to identify automation opportunities and build solutions, accelerating efficiency and cycle time. The Firstsource Automation League training methodology has been developed in collaboration with the company’s automation partner UiPath.