Decagon Announces Decagon University to Prepare Every Team for the AI Era in Customer Experience
Decagon, the leading AI agents platform for customer experience, today announced Decagon University, a flagship AI education program designed to give every team — from customer experience to product and engineering — the skills and confidence to build, optimize, and scale AI agents. The program, unveiled at the company’s inaugural Decagon Dialogues event, was introduced alongside Decagon Voice 2.0, which delivers major performance upgrades, cross-channel memory, and granular controls to match each brand’s identity.
70% of Consumers Would Pay a Premium for Exceptional Customer Support, Reveals New Decagon Report
Decagon, the leader in conversational AI agents for concierge customer experience, today announced the release of its 2025 survey: AI and the Next Generation of Customer Experiences. The survey of 2,077 U.S. adults explores how consumers view customer support and the role of AI in delivering it.
Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
Decagon, the leader in conversational AI agents for customer experience, today announced $131 million in series C funding, pushing its total funding to $231 million just one year after emerging from stealth. The round valued the company at $1.5 billion and drew 5x more investor demand than capacity, underscoring Decagon’s momentum and market leadership.
Decagon Named to 2025 Forbes AI 50 List of Top Artificial Intelligence Companies
Decagon, the leading innovator in conversational AI agents for customer experience, today announced it has been named to the 2025 Forbes AI 50 — Forbes' annual list of the most promising, privately-held companies using artificial intelligence to shape the future of business and society. This marks Decagon’s first appearance on the prestigious list, which spotlights standout AI companies across North America.
Decagon Raises $100M To-date to Build AI Agents That Change How Work Is Done
Decagon, the leading innovator in AI customer support agents, today announced it has raised a total of $100 million, including its latest Series B funding round, quadrupling its valuation in just a few months. The $65 million round was led by Bain Capital Ventures with participation from Elad Gil, A*, Accel, BOND Capital and ACME Capital. This funding will accelerate Decagon’s mission to transform enterprise customer support and unlock new levels of economic productivity.
