Articles from CDK Global

CDK, the leading automotive retail software provider, today named Sudhakar Ramakrishna president and CEO and member of the CDK board of directors, effective Oct. 5. He succeeds Brian MacDonald, who will retire and serve as a senior strategic advisor to Brookfield and CDK, providing continuity and perspective through the planned transition.

CDK, the leading automotive retail software provider, is gearing up for another successful NADA Show 2025 in New Orleans on Jan. 23-26, where it will showcase the benefits of Hybrid Intelligence compared to other industry solutions that leverage Artificial Intelligence (AI) alone. Through Hybrid Intelligence, CDK creates deep integrations between its decades of industry leadership, rich market data, and advanced technology to help dealerships, OEMs and independent software developers solve complex problems more efficiently.

CDK, the leading automotive retail software provider, today announced a multi-year renewal of its agreement with Findlay Automotive Group, one of the largest privately held dealership groups in the U.S. CDK will provide its 35 dealerships with the CDK Dealership Xperience, an open and integrated platform that transforms how dealerships sell and service cars and operate their businesses in a digital world. Findlay will also take advantage of the Modern Retail and Fixed Operations advanced suites within the Dealership Xperience to further accelerate their business.

CDK, the leading automotive retail software provider, today announced the extension of its agreement with Group 1 Automotive (NYSE: GPI), a Fortune 300 automotive retailer with 203 dealerships located in the U.S. and U.K., to provide its U.S. franchise locations with the CDK Dealership Xperience, an open and integrated cloud-native platform that modernizes how dealers sell and service cars and operate their businesses in a digital world.

CDK, the leading automotive retail software provider, today announced the Canada launch of the CDK Dealership Xperience, an open and integrated platform that transforms how dealers sell and service cars and operate their businesses simply in a modern and digital world. The new platform provides a foundation of proven, built-in functionality that unifies workflows at the dealership into a single experience, resulting in increased employee proficiency and elevated consumer experiences. CDK Dealership Xperience was initially introduced in the United States in August 2023, and more than 700 CDK dealer partners have signed up for the new platform’s advanced solutions.

Due to friction created between the various technologies used by original equipment manufacturers (OEMs) and franchise dealers, consumers have long experienced frustration when navigating their buying and servicing journeys from an OEM website to their local dealership. And while new entrants like Tesla and other technology companies have also sought avenues to simplify the process by selling directly to consumers, recent studies show that shoppers still desire guidance from dealership experts when making decisions on purchases or repairs.

There’s no shortage of news in the automotive industry about vehicle affordability, high interest rates, confusion about electric vehicles, and a lack of used car inventory. But there is one headline that rises to the top: consumers are struggling with the automotive sales and service experience. Customers are feeling it, and dealers know it. At the 2024 National Automobile Dealers Association (NADA) Show in Las Vegas, attendees seeking holistic technology solutions that elevate the dealership journey won’t have to search any further than CDK, the leading automotive retail software provider, in Booth #1763.

Recent electric vehicle price cuts and federal tax incentives are boosting interest among consumers, yet today’s EV shoppers remain hesitant on making the switch, according to a recent study by CDK Global, a leading automotive retail software provider. CDK’s market research, EV Confusion Carries On, unveiled that despite efforts across the automotive industry, the state of electrification remains a tangled maze for shoppers regarding the benefits, costs, charging options and performance of electric cars and trucks.

There are a lot of assumptions made about Gen Z—loosely, those born between 1997 and 2012—and the need for instant gratification, from simple online purchase experiences to real-time social media engagement. However, when it comes to buying a car, Gen Z reports to be more thoughtful and spends more time weighing decisions, while finding the experience of buying a new car more frustrating than any other generation, according to a study by leading automotive retail technology company CDK Global, Inc. (Nasdaq: CDK).