Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centers that Protects & Grows Customer Lifetime Value
Afiniti today launched three new products on its unified AI platform that will make it easier than ever for enterprise contact centers to optimally manage support issues and protect customer lifetime value. New Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence now join Afiniti Pairing under one architecture, giving contact centers a single system accountable for whether customers stay, spend more, and come back.
Afiniti Introduces Outcome Orchestration, Defining a New Standard for Enterprise AI
Afiniti, a leader and expert in driving AI-powered measurable outcomes for contact centers, today announced Outcome Orchestration, a new category of enterprise AI. Outcome Orchestration addresses contact center operators’ disappointment with the wide and persistent gap between today’s narrowly focused and bespoke AI products, and the hard, measurable outcomes businesses truly need.
Afiniti to Unveil eXperienceAI at Avaya ENGAGE 2024
AVAYA ENGAGE 2024 -- At Avaya ENGAGE 2024, Afiniti, the leading provider of CX AI optimization solutions, will showcase their new eXperienceAI technology, alongside their partner Avaya, a global CX and contact center leader. This collaboration brings the power of Afiniti eXperienceAI to the Avaya Experience Platform™ (AXP) to deliver measurably better business outcomes and value-driven customer and employee experiences.
Afiniti Appoints Mike Myshrall as Its CFO
Afiniti, a leading customer experience (CX) artificial intelligence (AI) applications and infrastructure provider, announces the appointment of Mike Myshrall as Chief Financial Officer.
Afiniti Appoints Hassan Afzal as Its Chief Executive Officer
Afiniti, the leading provider of AI-enabled enterprise behavioral pairing solutions for customer interactions, has announced the appointment of Hassan Afzal as Afiniti’s Chief Executive Officer and Board Director.
Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Afiniti, the world's leading provider of AI that pairs customers with contact center agents, and LivePerson (Nasdaq: LPSN), a global leader in customer engagement solutions, today announced the native integration of Afiniti’s AI pairing technology with LivePerson’s Conversational Cloud®. This strategic partnership will help customers have better conversations with brands on their preferred digital channels by connecting them to contact center agents on the basis of best fit.
Afiniti Names Larry Babbio as CEO
The Board of Directors of Afiniti Ltd. (“Afiniti”) today announced that it has appointed Larry Babbio as Afiniti’s next Chief Executive Officer. Mr. Babbio will also continue his role as Chair of the Board of Directors of Afiniti.
