AVOXI Proactive Service SaaS uses AI to Detect Voice Channel Issues Before Clients 97% of the Time
AVOXI, a global leader in cloud voice software for contact centers, today announced performance benefits for its patented diagnostic offering, Proactive Service, the only AI-enabled SaaS solution that automatically identifies call vulnerabilities and proactively fixes them to ensure optimal voice performance.
Top Enterprise CX Voice Priorities: Cloud, AI, Security, Consolidation
AVOXI, a global leader in cloud voice software for contact centers, today released key findings from the second annual State of International Voice for the Contact Center Report. The report examines how multinational enterprises are deploying, managing, and modernizing voice strategies in an increasingly cloud-driven, software-enabled, and AI-focused environment.
AVOXI Embeds AI into Cloud Voice Platform for Advanced Capabilities
AVOXI, a global leader in cloud voice software for contact centers, today announced new capabilities in the AVOXI Cloud Voice Platform that reflect growing customer adoption of AI-powered voice features. As companies become more sophisticated in how they manage and orchestrate global voice infrastructure, AVOXI is expanding its platform with intelligent tools that improve call performance, automate issue detection, and enhance outbound engagement.
