ContrastConnect has released a guide outlining KPIs that imaging groups should consider for virtual supervision programs.
-- In response to CMS rule amendments that took effect on January 1, 2026, ContrastConnect has released a guide on key performance indicators (KPI) and metrics that imaging facility administrators must consider if they are integrating virtual contrast supervision into their operations. The guide outlines core KPIs in the virtual supervision model, defining each one and explaining how imaging facilities can track them.
For more information, please visit https://www.contrast-connect.com/blog-post/virtual-contrast-supervision-kpis-coverage-performance-metrics-reporting-standards
Following the CMS’ recent rule changes, imaging centers are now permitted to carry out level 2 diagnostic imaging procedures without a supervising physician physically present on-site; oversight can instead be provided by qualified practitioners through interactive audiovisual telecommunications technology. While this model enables more flexibility for imaging center operations and has the potential to improve patient throughput, ContrastConnect’s guide says that this flexibility must be accompanied by rigid performance standards to ensure safety.
“Running a virtual contrast supervision program without defined KPIs is like flying blind; you won’t know there’s a problem until a CMS audit or an adverse event forces the issue. Performance metrics are the backbone that keep patients safe, facilities compliant, and imaging workflows running without costly disruptions,” explains ContrastConnect.
According to the company’s guide, the five core metrics of virtual contrast supervision are response time, coverage rate, incident documentation, CMS compliance tracking, and technology uptime. Response time is the most important KPI, as contrast reactions can escalate rapidly; this is measured beginning from the moment a technologist initiates contact with the supervising physician and ends when the physician becomes actively engaged in reaction management. Additionally, the program must log timestamps of these events rigorously to ensure response time is accurately measured.
The coverage rate is also important, as it measures how quickly the program responds during procedures. Similarly, incident documentation can help facilities determine whether their patient screening protocols can identify high-risk patients before contrast administration while allowing administrators to compare the program’s clinical performance with reaction rate data. Moreover, rigorous documentation will aid CMS compliance tracking, improving the facility’s readiness for audits.
Finally, ContrastConnect’s guide says that facilities cannot ignore technology uptime and connection quality. These KPIs are measured through uptime percentage and connection latency, and compliant platforms must have respective minimum values of 99.5% and 50 ms or less.
More information is available at https://www.contrast-connect.com/
Contact Info:
Name: Dor Shoshan
Email: Send Email
Organization: ContrastConnect
Address: Las vegas, Las Vegas, NV 89109, United States
Website: https://www.contrast-connect.com/
Source: PressCable
Release ID: 89195777
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