Relatient Expands Intelligent Scheduling to Behavioral Health, Helping Organizations Scale Patient Access for High Demand

Patient self-scheduling platform accommodates specialty complexity, enabling 47% of appointments to be booked within three days

Relatient, the leading patient scheduling platform, has expanded its self-scheduling and call center scheduling tools to uniquely serve the needs of behavioral health providers.

For years, behavioral health visits have increased across the U.S., including a 62.6% increase from 2018 to 2024. Unfortunately, operational bottlenecks often mean practices aren't operating at capacity, despite rising demand. Without the right intelligent, connected tools, waitlists sit idle and cancellation times go unfilled. Patients may hesitate to discuss sensitive mental health concerns with a call center agent, which can further delay or stop them from booking an appointment altogether. Relatient's platform provides a secure self-service option for scheduling, while automating appointment management tasks to fill open slots without extra administrative lift.

"We've spent more than a decade building tools that help practices convert demand into booked appointments instead of a growing waitlist," said Jeff Gartland, CEO of Relatient. "As we partnered with behavioral health practices to solve their unique challenges, we understood we could apply our solutions and strategies to get more people in the door quickly, while respecting the sensitive nature of their individual needs."

BlueSky Telepsych, a virtual psychiatry and therapy provider group with more than 68 licensed providers across 13 states, has seen strong improvements across the organization since onboarding Dash^® Self. Within two months of implementing Relatient's intelligent scheduling platform, BlueSky saw high patient adoption, with accelerated new patient acquisition and booking times. 60% of the self-scheduled appointments were booked by new patients, and 47% of booked appointments were seen within three days.

"Our organization was built to make high-quality psychological care more accessible. But managing scheduling across providers, sub-specialties and 13 states is genuinely complex," said Dom Balao-as, BSN, RN, MMHoA, Executive Director at BlueSky Telepsych. "Dash^® lets patients schedule on their own timeline and comfort level. On our side, the back-end complexity is gone. We can see more patients without adding operational burden to get there."

Relatient will demo its Dash^® platform and self-scheduling tools at the Behavioral Health Tech Conference, September 22–24 in Nashville. Visit Relatient at booth 535 to explore the self-scheduling experience and learn how Dash^® is built for behavioral health's specific access challenges.

About Relatient, Inc. Relatient is a healthcare technology company dedicated to improving patient access through intelligent, mobile-first solutions. Dash^® by Relatient is a Best in KLAS intelligent patient access platform that integrates with leading EHRs and PM systems to automate scheduling, streamline patient communication, online chat, mobile payments, and digital intake. Trusted by over 50,000 providers and managing approximately 150 million appointments annually, Relatient helps healthcare organizations optimize workflows, reduce no-shows, and enhance the patient experience with modern, consumer-driven solutions.

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"As we partnered with behavioral health practices to solve their unique challenges, we understood we could apply our solutions and strategies to get more people in the door quickly, while respecting the sensitive nature of their individual needs."