Reliant Has Your Back When Summer Temps Climb

Published 7 months ago via Business Wire

With 48 Beat the Heat Centers statewide, $200 in bonus bill credits and tools to manage energy usage, Reliant has resources for every Texan

As summer settles in, millions of residents across Texas are reaching for the thermostat. Whether you’re someone who is managing a set monthly budget, needs a safe place to cool off or simply want more transparency in your energy usage, Reliant has a simple message this summer: we have your back.

“As we prepare for another hot Texas summer, Reliant is keeping the safety and comfort of our customers and the community top of mind. It’s important to us that we’re more than just an electricity provider,” said Andrea Russell, senior vice president, Reliant. “As part of our commitment to communities throughout Texas, we’re providing a range of energy assistance, opening 48 Beat the Heat Centers and offering innovative digital tools to empower customers to manage their energy use more efficiently this summer.”

Beat the Heat Centers and Keeping Cool at Home

In partnership with local health departments, city governments and nonprofit organizations, Reliant is opening 48 Beat the Heat cooling centers in Houston, Dallas, Fort Worth, Corpus Christi and Lubbock over the next few weeks. These centers provide a safe space for seniors and vulnerable residents to cool off and decrease their energy usage at home. Further, Reliant is donating more than $180,000 across Texas, which helps fund the distribution of 1,000 cooling devices, including portable air conditioners, air coolers and boxed fans, for residents to stay safe at home. For a full list of Beat the Heat centers statewide, please visit reliant.com/beattheheat.

Savor Summer with Two Days of Free Electricity Every Week

The Flextra Credits plan conveniently provides customers with free electricity on their two highest-use days every week (up to 8 free days a month), as well as $200 total in bonus bill credits that can be redeemed over the length of their term. This plan is powered by 100% solar and was built to adapt to busy lifestyles and changing summer schedules, while also providing relief when customers need it most.

Financial Assistance to Help Neighbors in Need

Reliant is also providing financial assistance and support to its customers through the Community Assistance by Reliant Energy (CARE) program. This program helps customers facing financial hardship by connecting them with social service agencies for assistance. Reliant’s 24/7 award-winning customer care team can help customers determine if they qualify for CARE or if other assistance options, like payment plans, extensions or Average Monthly Billing, are a better fit. Reliant customer care can be reached at 1-866-222-7100 or available 24/7 via live phone support, online chat or on the Reliant app.

Savings Power Pack

Throughout the summer months when increased usage is common, Reliant’s Savings Power Pack provides customers with the tools they need to manage their electricity costs, including:

  • The award-winning Reliant App helps customers stay informed of usage and costs and take proactive measures to reduce, conserve and save. The app empowers customers to actively manage and adjust their habits with real-time bill projections, insightful trends and usage comparisons. Solar and EV customers also have enhanced experiences to manage their production and control the charging of their vehicle.
  • Customers can sign up for Degrees of Difference to help conserve energy during peak usage times. Customers receive a bill credit for enrolling in the Smart Thermostats program, which can help reduce energy usage by adjusting smart thermostat temperatures by no more than four degrees. Reliant’s program is compatible with Google Nest, Honeywell Home and Emerson Sensi thermostats. Customers always remain in control and can manually adjust their temperature if needed.
  • To further help customers manage and reduce their costs, customers can also receive unlimited $50 bill credits for themselves and a friend for each referral by using the Reliant Referral Program.

For more information on Reliant’s plans, support and programs, visit reliant.com/summer.

About Reliant, an NRG company

Reliant makes power personal - that's why homes and businesses trust Reliant not only as a provider of electricity, but also as a pillar of support in the communities we serve. From a best-in-class app to breakthrough innovations, Reliant is recognized nationally for outstanding customer service and as the leader in the evolving energy space with offerings that span from EV solutions to solar insights to smart home experiences. As part of NRG Energy, Inc., a Fortune 500 energy and home services company, our purpose is to power a brighter future together, one that is safe, smart and sustainable. For more information about Reliant, visit reliant.com and connect with Reliant on Facebook at facebook.com/reliantenergy and X or Instagram @reliantenergy. PUCT Certificate #10007.

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